White-Glove AV & Video Conferencing Specialist

Mallesons; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Job summary

Mallesons is seeking a dedicated Audio Visual Technician to join our Melbourne Technology team. You will provide high‑quality AV and video conferencing support on the client floor, handling setups, recordings and issue resolution with a focus on premium service.

Reporting to the Audio Visual Manager, you will work during standard hours with potential after-hours support for events. A calm, customer‑centric approach and ITIL familiarity are essential.

Qualifications

• Experience configuring, maintaining and troubleshooting AV equipment.
• Proven ability to manage AV for large events across premises.
• Certifications or experience in Audio/Video and lighting fields.
• Ability to support Windows 11 and Office 365 environments.
• Knowledge of AV networks in Cisco switching environments.
• Experience in ITSM/Service Desk practices.
• Active Directory and Azure skills for user management.
• Ability to collaborate across local and national teams.
• ITIL Foundation certification in progress or achieved.

Responsibilities

• Provide professional AV and video conferencing services onsite and at offsite locations.
• Set up meetings/events with AV equipment, conferencing gear, projectors and whiteboards.
• Record and edit meetings, events and podcasts as needed.
• Confirm AV requirements with clients and stakeholders and deliver.
• Troubleshoot AV/tech issues; escalate and document incidents in ITSM.
• Coordinate AV equipment service and maintenance with vendors.
• Perform user account administration and other tech tasks.
• Collaborate with technology teams to resolve incidents promptly.
• Follow firm policies and contribute to service delivery improvements.
• Undertake other operational and admin tasks as directed.

Skills

AV support

Video conferencing

ITIL knowledge

Windows 11

Office 365

Active Directory

Azure AD

Cisco networking

Event setup

Tools

VOIP softphones

Projectors

Video capture

Job description

Mallesons is seeking a dedicated Audio Visual Technician to join our Melbourne Technology team. You will provide high‑quality AV and video conferencing support on the client floor, handling setups, recordings and issue resolution with a focus on premium service.

Reporting to the Audio Visual Manager, you will work during standard hours with potential after-hours support for events. A calm, customer‑centric approach and ITIL familiarity are essential.