Audio Visual Support Analyst - 12mth Fixed Term Contract - Top tier law firm

Mallesons; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Job summary

Mallesons is seeking a dedicated Audio Visual Technician to join our Melbourne Technology team. You will provide high‑quality AV and video conferencing support on the client floor, handling setups, recordings and issue resolution with a focus on premium service.

Reporting to the Audio Visual Manager, you will work during standard hours with potential after-hours support for events. A calm, customer‑centric approach and ITIL familiarity are essential.

Qualifications

• Experience configuring, maintaining and troubleshooting AV equipment.
• Proven ability to manage AV for large events across premises.
• Certifications or experience in Audio/Video and lighting fields.
• Ability to support Windows 11 and Office 365 environments.
• Knowledge of AV networks in Cisco switching environments.
• Experience in ITSM/Service Desk practices.
• Active Directory and Azure skills for user management.
• Ability to collaborate across local and national teams.
• ITIL Foundation certification in progress or achieved.

Responsibilities

• Provide professional AV and video conferencing services onsite and at offsite locations.
• Set up meetings/events with AV equipment, conferencing gear, projectors and whiteboards.
• Record and edit meetings, events and podcasts as needed.
• Confirm AV requirements with clients and stakeholders and deliver.
• Troubleshoot AV/tech issues; escalate and document incidents in ITSM.
• Coordinate AV equipment service and maintenance with vendors.
• Perform user account administration and other tech tasks.
• Collaborate with technology teams to resolve incidents promptly.
• Follow firm policies and contribute to service delivery improvements.
• Undertake other operational and admin tasks as directed.

Skills

AV support

Video conferencing

ITIL knowledge

Windows 11

Office 365

Active Directory

Azure AD

Cisco networking

Event setup

Tools

VOIP softphones

Projectors

Video capture

Job description

• Mallesons values, respects and invests in their technology and Technology team. Grow your career with us. Opportunity to be involved in projects outside BAU
• Provide "white glove" high-quality AV support to all Mallesons Partners and staff in the Melbourne office, primarily on the client floor of the firm
• If you are passionate about technology, enjoy helping people and want to build your career in a prestigious professional services environment with premium products, we'd love to hear from you

Who are we?

We are Mallesons. The top-tier independent firm from Australia, a full-service firm trusted on the most complex and consequential matters across our region and around the world. We've been part of Australia's story for almost 200 years and acknowledge Aboriginal and Torres Strait Islander peoples as the traditional owners and custodians of these lands and waters.

Our independence gives us the flexibility to combine our extensive top tier full-service capability with the best advisers in every market. With deep expertise, collective judgment and genuine collaboration, we cut through complexity so our clients can move forward with confidence and make more happen.

As part of our pivotal wider Technology team, with over 100 nationally, you will be valued and respected.

Reporting to the Audio Visual Manager you will be joining an existing onsite collaborative Technology Service and Support team.

You will have responsibility for the daily operation of the audio visual and video conferencing services, predominantly on the client floor. You will be the first port of call for any enquiries and problems relating to audio visual and technology. Support is given both over the phone and in person. This 'white glove' environment requires exceptional communication skills and a passion for Technology. Understanding and adoption of ITIL processes is essential.

In this 12mth fixed term contract, key responsibilities in this role include:

• Providing professional, high-quality audio visual (AV) and video conferencing services to partners, staff and clients at onsite and offsite locations
• Setting up and supporting meetings and events, including presentations, video conferencing equipment, conference phones, projectors, flipcharts and whiteboards.
• Recording and editing meetings, events and podcasts.
• Working with internal and external clients and stakeholders to confirm AV requirements are feasible, clearly understood and successfully delivered.
• Troubleshooting and resolving AV and technology issues, escalating when required and accurately recording incidents in the ITSM platform.
• Coordinating AV equipment service and maintenance, escalating to vendors and support partners as needed.
• Performing user account administration and other technology support activities.
• Collaborating with all technology teams to resolve incidents effectively and within service targets.
• Handling requests in accordance with firm technology policies, standards and processes.
• Helping review and improve technology policies, procedures and service delivery practices.
• Undertaking other operational and administrative tasks as directed by AV, Service Desk and Technology leaders.

This role is ideal for someone who enjoys problem-solving, thrives in a client-focused environment, and takes pride in delivering high-quality support.

About You

Mallesons has a high performance, high expectation culture. That demands professionalism and expertise. It comes with an excellence without arrogance expectation and offers a collaborative team environment that will invest in building your career.

This position requires a calm, empathetic and knowledgeable demeanour, underpinned by a customer centric approach. You will also bring:

• Experience configuring, maintaining and troubleshooting audio and video conferencing equipment including VOIP softphones & telephone handsets.
• Proven ability to manage audio, video and lighting for large events across multiple premises.
• Industry certifications or experience in the Audio/Video and lighting fields.
• Ability to clarify, prioritise, and resolve technical issues in a Windows 11 and Office 365 environment.
• Knowledge of AV network concepts and topology in a Cisco switching environment.
• Experience implementing best practices within a Service Desk environment.
• Active directory and Azure skills - ability to maintain, create, and delete user accounts.
• Ability to collaborate effectively within local and national teams.
• Attainment of, or progression towards, ITIL Foundation certification is essential

Due to the nature of the role, flexibility to work outside standard office hours will be required at times. The Audio Visual team offers front-line experience for clients visiting the firm and are required to provide cover between 8am-6pm daily (rotating roster), as well as support for after-hours events.

Next Steps

Applications close COB Wednesday 28th October 2026.

If you have any questions or need any further information, please don't hesitate to reach out to Bridget on 02) 9296 3***.

Why work with us?

We build careers that go everywhere. Mallesons is a special place to work where anything is possible, ambitions are limitless and diversity and inclusion play an important role. It's a place where you will collaborate with exceptional colleagues and clients, where you will sharpen your edge and support others to do the same, where you will make a difference you can be proud of. You will have access to a suite of wellbeing initiatives, benefits, policies and process that will support you to achieve your career goals.

Together we learn. Together we master. Together we lead.

Diversity and Inclusion

Mallesons is an equal opportunity employer and is committed to diversity and inclusion. We encourage applications from Aboriginal and Torres Strait Islander peoples, and people from diverse backgrounds. We welcome, value, support and harness the positive benefits that people's different life experiences bring, especially as they relate to gender, sexual identity, culture, faith, disability and life stages.

If you are unsure if you meet all criteria for this role, but have a passion for delivering high quality work, developing your skills and realising your full potential, then we encourage you to apply and have a further conversation about how you could fit at Mallesons.

We have a range of inclusive hiring practices - if you would like to seek workplace adjustments to complete your application please contact the Recruitment contact for this role or email *******@mallesons.com