Wellness Spa Concierge: Guest Experience & Sales

Merse Wellness Spa; Brisbane; On-site; AUD 30,000 - 43,000; Part time

Benefits offered by this job

FREE Fitness Cartel gym membership

Paid day off for your birthday

Discounts across Merse Wellness Spa

Discounts on Fitness Cartel apparel,..

Ongoing training, development and etc.

Grow with expanding brand

Supportive team environment

Job summary

Merse Wellness Spa in Virginia is seeking a warm, client-focused Spa Receptionist to join our Front of House team. You’ll manage bookings, respond to enquiries, promote memberships and services, process payments and ensure every guest is welcomed and looked after.

As part of our team, you’ll work Mon-Fri and weekends on a rotating roster. The role is casual and requires strong interpersonal skills, professional presentation and a proactive attitude.

Qualifications

• Previous reception or customer service experience, ideally within a spa, wellness centre, health club, beauty or similar environment.
• Warm, confident and engaging personality with strong communication.
• Australian working rights and willingness to obtain First Aid & CPR certificates.

Responsibilities

• Welcoming clients, managing check-ins, bookings and enquiries
• Responding to phone, email and walk-in enquiries in a friendly and professional manner
• Building rapport with clients and creating a memorable experience at every interaction
• Supporting sales by promoting memberships, treatments, services, packages and retail products
• Processing payments and maintaining accurate client profiles and bookings
• Keeping reception, sauna, spa and client areas clean, stocked and beautifully presented
• Managing linen, stock levels and general supplies
• Completing opening and closing procedures
• Supporting the wider Spa team wherever needed to deliver a seamless client journey

Skills

Reception experience

Customer service

Communication skills

Multitasking

Professional appearance

Tech-savvy

Australian working rights

First Aid & CPR

Job description

Merse Wellness Spa in Virginia is seeking a warm, client-focused Spa Receptionist to join our Front of House team. You’ll manage bookings, respond to enquiries, promote memberships and services, process payments and ensure every guest is welcomed and looked after.

As part of our team, you’ll work Mon-Fri and weekends on a rotating roster. The role is casual and requires strong interpersonal skills, professional presentation and a proactive attitude.