Spa Reception | Virginia

Merse Wellness Spa; Brisbane; On-site; AUD 30,000 - 43,000; Part time

Benefits offered by this job

FREE Fitness Cartel gym membership

Paid day off for your birthday

Discounts across Merse Wellness Spa

Discounts on Fitness Cartel apparel,..

Ongoing training, development and etc.

Grow with expanding brand

Supportive team environment

Job summary

Merse Wellness Spa in Virginia is seeking a warm, client-focused Spa Receptionist to join our Front of House team. You’ll manage bookings, respond to enquiries, promote memberships and services, process payments and ensure every guest is welcomed and looked after.

As part of our team, you’ll work Mon-Fri and weekends on a rotating roster. The role is casual and requires strong interpersonal skills, professional presentation and a proactive attitude.

Qualifications

• Previous reception or customer service experience, ideally within a spa, wellness centre, health club, beauty or similar environment.
• Warm, confident and engaging personality with strong communication.
• Australian working rights and willingness to obtain First Aid & CPR certificates.

Responsibilities

• Welcoming clients, managing check-ins, bookings and enquiries
• Responding to phone, email and walk-in enquiries in a friendly and professional manner
• Building rapport with clients and creating a memorable experience at every interaction
• Supporting sales by promoting memberships, treatments, services, packages and retail products
• Processing payments and maintaining accurate client profiles and bookings
• Keeping reception, sauna, spa and client areas clean, stocked and beautifully presented
• Managing linen, stock levels and general supplies
• Completing opening and closing procedures
• Supporting the wider Spa team wherever needed to deliver a seamless client journey

Skills

Reception experience

Customer service

Communication skills

Multitasking

Professional appearance

Tech-savvy

Australian working rights

First Aid & CPR

Job description

Love wellness? Love creating exceptional client experiences? Ready to be part of something special?

Merse Wellness Spa is looking for a warm, polished and customer-focused Spa Receptionist to join our team in Virginia.

As the first point of contact for our clients, you'll play an important role in creating the premium Merse experience from the moment they walk through the door. This is more than a traditional reception role - you'll support bookings, client enquiries, sales, memberships and day-to-day spa operations while ensuring every client feels genuinely welcomed and looked after.

Perks & Benefits

• FREE Fitness Cartel gym membership
• Paid day off for your birthday - celebrate on us
• Discounts across Merse Wellness Spa services
• Discounts on Fitness Cartel apparel, supplements and café products
• Ongoing training, development and career progression opportunities
• Opportunity to grow with an expanding health, fitness and wellness brand
• Supportive team environment within a premium wellness setting

About the Role

As part of our Front of House team, you'll be responsible for delivering an exceptional client experience while keeping the Spa running smoothly.

Your Day Will Include

• Welcoming clients, managing check-ins, bookings and enquiries
• Responding to phone, email and walk-in enquiries in a friendly and professional manner
• Building rapport with clients and creating a memorable experience at every interaction
• Supporting sales by promoting memberships, treatments, services, packages and retail products
• Processing payments and maintaining accurate client profiles and bookings
• Keeping reception, sauna, spa and client areas clean, stocked and beautifully presented
• Managing linen, stock levels and general supplies
• Completing opening and closing procedures
• Supporting the wider Spa team wherever needed to deliver a seamless client journey

About You

We're looking for someone who genuinely enjoys working with people and has an interest in health, beauty and wellness.

You’ll Ideally Bring

• Previous reception or customer service experience, ideally within a spa, wellness centre, health club, beauty or similar environment
• A warm, confident and engaging personality
• Strong communication skills and the ability to quickly build rapport
• A genuine passion for delivering exceptional customer service
• Confidence recommending and promoting products, services and memberships
• The ability to multitask and stay organised in a busy environment
• High standards of personal presentation and professionalism
• A proactive attitude - you notice what needs doing and get stuck in
• Confidence using computer systems and learning new technology
• Australian working rights
• Current First Aid & CPR certificates, or willingness to obtain them

Availability

Merse Wellness Spa operates Mon-Fri 5.30am-9.30pm, Weekends 7am-7pm , so we're looking for team members who have flexibility across our operating hours. As a casual role, shifts will be offered across a rotating roster including weekends, so weekend availability is essential.

About Merse Wellness Spa

Merse Wellness Spa brings together premium wellness, recovery and beauty services in one destination, creating an elevated experience designed to help our clients look, feel and perform at their best.

We're building a team of passionate people who genuinely believe in health and wellness and love creating exceptional experiences for others.

No agencies please.