Welcome Agent: Luxury Guest Services & Check-In

W Hotels; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hotel room discounts

Training programs by Marriott & W

Food & beverage discounts

Recognition programs

Wellbeing & mindfulness

Employee Assistance Program

Great Places to Work certification

Job summary

W Sydney is seeking a Welcome Agent (Guest Service Agent) to join our front desk team in Sydney. You will welcome guests, manage check-ins/check-outs, handle payments, and coordinate with housekeeping to ensure rooms are prepared to the highest standards.

As part of Marriott International, you will deliver exceptional guest service with a polished, professional, and friendly approach, contributing to a vibrant luxury experience for our guests at one of our iconic properties in Sydney.

Responsibilities

• Process guest check-ins by confirming reservations, assigning rooms and activating room keys
• Process all check-outs including resolving any late and disputed charges
• Review the panel to process mobile check-out requests, perform check-out on the PMS system and send e-folios to guests
• Process all payment types such as room charges, cash, checks, debit, or credit and balance transactions
• Coordinate with Style (Housekeeping) to track room readiness and report guest concerns
• Answer, respond to and process guest calls, messages, questions or concerns
• Provide guests with information and directions regarding property and local areas of interest
• Communicate parking procedures to guests/visitors and dispatch bell/valet staff as needed
• Provide guests with directions and information regarding property and local areas of interest
• Run daily arrivals/departures reports and identify special requests
• Complete cashier and closing reports in the system and balance cash at shift start/end
• Follow SOPs and Marriott policies and procedures
• Report accidents or unsafe conditions to management
• Perform other duties as requested by Shift Leaders

Job description

W Sydney is seeking a Welcome Agent (Guest Service Agent) to join our front desk team in Sydney. You will welcome guests, manage check-ins/check-outs, handle payments, and coordinate with housekeeping to ensure rooms are prepared to the highest standards.

As part of Marriott International, you will deliver exceptional guest service with a polished, professional, and friendly approach, contributing to a vibrant luxury experience for our guests at one of our iconic properties in Sydney.