Guest Experience & Front Desk Specialist

Jones Lang LaSalle Incorporated; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Great employee discounts off fitness,

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club Employee assistant 

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia\'s

Job summary

Jones Lang LaSalle Incorporated (JLL) invites you to join our Sydney team as a Guest Service Ambassador, delivering first-class hospitality at the Welcome Desk and ensuring a seamless guest experience at every visit.

You will collaborate with Security, Workplace Services and internal partners, manage registrations, events, room bookings and front‑of‑house operations, while upholding health, safety and global service standards.

Qualifications

• Minimum 2 years in a corporate office environment.
• Background in hospitality or retail is advantageous.
• Strong customer service experience in a fast-paced environment.
• Intermediate to advanced IT skills (Slack, Tableau, and Google Workspace preferred).
• Fluent in English (written and verbal).
• Passionate about delivering exceptional customer service with strong listening skills.

Responsibilities

• Guest Experience & Front-of-House Operations: Own the day-to-day execution of Guest Services operations. Deliver exceptional front-of-house and reception services, creating a positive first impression for all visitors. Proactively support event activities, guest registrations, and check-ins. Assist event hosts to ensure a smooth and professional guest arrival experience. Act as an in-person concierge, providing local area, office, and company event information. Manage meeting room bookings and prioritise VIP engagements.
• Event Support: Support the wider REWS team set up, break down and facilitate meetings and events. Spot clean meeting rooms as required ensuring glassware is returned to kitchens. Work with janitorial staff to ensure all meeting rooms and event spaces are maintained and kept clean. Reset meeting room and event spaces to ensure they are ready for the next user. Assist organising and ordering special event catering.
• Systems, Processes & Compliance: Manage visitor pre-registration and check-in via the Traction Guest Management System, ensuring compliance with Health & Safety, Legal, and Security protocols. Maintain a strong working knowledge of Salesforce REWS ticketing and Basecamp systems, promoting best practices and continuous improvement. Ensure Guest Services processes and programs are delivered in line with Salesforce standards and SLAs. Issue temporary access passes in accordance with security procedures and ensure vendor management processes are followed.
• Collaboration & Communication: Build strong working relationships with on-site Security, Workplace Services, and other business partners. Drive employee education and communication of guest services processes across the business as required. Utilise multiple communication channels to respond to enquiries, including Slack. Create and optimise Slack channels and workflows to improve team efficiency, converting enquiries into REWS tickets as required.
• Workplace Presentation & Facilities Support: Ensure reception and front-of-house spaces are show-ready at all times. Maintain a minimalist, uncluttered reception desk and immaculately presented waiting areas in line with global standards. Maintain organisation and cleanliness of cloakrooms, deliveries, mailroom, and allocated storage spaces. Manage mailroom operations and incoming deliveries, ensuring clear communication and high service standards. Support ad hoc facilities or office services requests as directed by the Workplace Services Management Team.

Job description

Jones Lang LaSalle Incorporated (JLL) invites you to join our Sydney team as a Guest Service Ambassador, delivering first-class hospitality at the Welcome Desk and ensuring a seamless guest experience at every visit.

You will collaborate with Security, Workplace Services and internal partners, manage registrations, events, room bookings and front‑of‑house operations, while upholding health, safety and global service standards.