Welcome Agent

22322664; Sydney; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Hotel discounts

World-class training

Discounts on food & beverage

Wellbeing programs

Employee Assistance Program

Great Places to Work certification

Job summary

W Sydney is seeking a Welcome Agent (Guest Service Agent) to greet guests with warmth and charm, ensuring a seamless arrival experience in a luxury setting. You will handle check-ins, check-outs, and guest inquiries with a proactive, polished approach.

Responsibilities include processing reservations and room keys, coordinating with Housekeeping, guiding guests on property and local areas, and maintaining Marriott standards of service and safety while supporting a vibrant guest experience.

Responsibilities

• Process guest check-ins by confirming reservations, assigning rooms and activating room keys
• Process all check-outs including resolving any late and disputed charges
• Review the panel to process the mobile check-out requests, perform check-out on the PMS system and follow up with e-folios sending to guests
• Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including solving any late and disputed charges
• Co-ordinate with Style (Housekeeping) to track readiness of rooms for check-in and report any guest concerns
• Answer, respond to and process all guest calls, messages, questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
• Supply guests with directions and information regarding property and local areas of interest
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
• Complete designated cashier and closing reports in the computer system
• Count bank at the beginning and end of shift. Balance and drop receipts according to W Sydney’s specifications
• Always follow Standard Operating Procedures and Marriott International’s policies and guidelines
• Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager
• Perform other reasonable job duties as requested by Shift Leaders

Job description

Additional Information
Job Number26129340
Job CategoryRooms & Guest Services Operations
Location31 Wheat Road, Sydney New S 2000, AustraliaVIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

AUTHENTICALLY YOU

Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

We are seeking for talent who can effortlessly blend professionalism with playfulness, creating unique and extraordinary stays for our guests. Charismatic and exuberant with a taste for luxury, bring your knack for delivering exceptional guest service while maintaining a vibrant and lively atmosphere.

JOB SUMMARY

With a warm smile, dash of humor, and a sprinkle of charm up your sleeves, you can join our tribe as a Welcome Agent (Guest Service Agent).

Role responsibilities include but are not limited to:

• Process guest check-ins by confirming reservations, assigning rooms and activating room keys
• Process all check-outs including resolving any late and disputed charges
• Review the panel to process the mobile check-out requests, perform check-out on the PMS system and follow up with e-folios sending to guests
• Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including solving any late and disputed charges
• Co-ordinate with Style (Housekeeping) to track readiness of rooms for check-in and report any guest concerns
• Answer, respond to and process all guest calls, messages, questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Count bank at the beginning and end of shift. Balance and drop receipts according to W Sydney’s specifications
• Always follow Standard Operating Procedures and Marriott International’s policies and guidelines
• Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager
• Perform other reasonable job duties as requested by Shift Leaders

BENEFITS

• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• The best hotel training opportunities produced independently byWSydney and internationally recognised training programs by Marriott International
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• ‘Great Places to Work’ certified

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

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DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.