VIP Guest Experience Concierge

Accor Apartments & Realty; Albury City; On-site; AUD 42,000 - 54,000; Full time

Job summary

Accor Apartments & Realty in NSW is seeking a Guest Service Agent to warmly welcome guests from check-in to check-out. You will handle reservations, communicate with guests and colleagues, and promote hotel amenities to enhance stays.

The role requires available to work varied shifts including nights and weekends, strong communication skills, and the ability to multitask under pressure. Training provided and friendly team environment.

Qualifications

• Experience at a hotel front desk is advantageous.
• Creative approach to customer service.
• Ability to collaborate within teams and work independently.
• Strong organisational and time-management skills.
• Excellent written and verbal communication.
• Willingness to work varied shifts including nights and holidays.

Responsibilities

• Welcome guests warmly from check-in to check-out.
• Handle reservations and guest accounts accurately.
• Communicate with guests and colleagues for cohesive service.
• Promote hotel amenities and services to guests.
• Share local knowledge about neighbourhood hotspots.
• Assist in resolving guest issues with a positive attitude.

Skills

Front desk operations

Guest communication

Team collaboration

Multitasking under pressure

Written and verbal communication

Flexible shifts (nights/weekends/hols)

Job description

Accor Apartments & Realty in NSW is seeking a Guest Service Agent to warmly welcome guests from check-in to check-out. You will handle reservations, communicate with guests and colleagues, and promote hotel amenities to enhance stays.

The role requires available to work varied shifts including nights and weekends, strong communication skills, and the ability to multitask under pressure. Training provided and friendly team environment.