Guest Service Agent

Novotel; City of Parramatta; On-site; AUD 50,000 - 70,000; Full time

Job summary

Novotel Sydney Parramatta is currently hiring Guest Service Agents to join our dynamic team. You will play a vital role in creating exceptional first impressions and ensuring a seamless guest experience from arrival to departure.

Located minutes from Parramatta CBD, the hotel serves business and leisure travelers. You will welcome guests, handle inquiries, manage reservations, and work with other departments to deliver consistent, high‑quality service while upholding safety and brand standards.

Qualifications

• Experience in hospitality or similar role is preferred.
• Strong customer service skills and a friendly demeanor.
• Excellent communication, both written and verbal.

Responsibilities

• Provide a warm, professional welcome to guests during check-in and check-out.
• Handle guest inquiries and requests promptly and efficiently.
• Assist with reservations, room allocations and guest profiles in the hotel system.
• Maintain confidentiality and accuracy of guest information.
• Collaborate with other departments to ensure a seamless guest experience.

Skills

Guest service

Customer focus

Time management

Communication

Teamwork

Safety compliance

Job description

Are you an experienced, self-motivated professional with a passion for hospitality?

Novotel Sydney Parramattais currently hiringGuest Service Agents to join our dynamic team.

Located just minutes from Parramatta CBD, our hotel caters to a diverse mix of business and leisure travelers. As a Guest Service Agent, you will play a vital role in creating exceptional first impressions and ensuring a seamless guest experience from arrival to departure.

Key Responsibilities:

• Provide a warm and professional welcome to all guests during check-in and check-out.
• Handle guest inquiries, requests, and concerns promptly and effectively.
• Manage reservations, room allocations, and guest profiles using the hotel system.
• Maintain accurate records and ensure all guest information is handled with confidentiality.
• Work collaboratively with other departments to ensure a smooth and consistent guest experience.
• Adhere to all guest service standards, policies and procedures.

What We're Looking For:

• A proactive, responsible, and adaptable attitude with a strong work ethic.
• Previous experience in a housekeeping or similar role in the hospitality industry.
• Exceptional customer service skills and a friendly demeanor.
• Strong organizational and time management skills with attention to detail.
• Excellent problem-solving and communication abilities (both written and verbal).
• A commitment to workplace safety and compliance standards.
• Professional personal presentation and grooming.

What You'll Bring to the Role:

• A warm, welcoming personality that enhances the guest experience.
• A keen eye for detail and commitment to high service standards.
• Flexibility to work a variety of shifts, including evenings, weekends, and public holidays.

If you're ready to be part of an energetic team and deliver outstanding hospitality experiences, we'd love to hear from you!