Luxury Front Desk Duty Manager - Guest Experience Lead

W Hotel; Sydney; Sur place; AUD 85 000 - 110 000; Plein temps

Avantages offerts par ce poste

Hotel room discounts

Employee training programs

Wellbeing programs

Employee Assistance Program

Great Places to Work recognition

Résumé du poste

W Sydney is seeking a Duty Manager for the Front Desk (Welcome) team. Reporting to the Executive Assistant Manager of Rooms, you will oversee daily operations, supervise staff, and ensure guest satisfaction while upholding W brand standards.

Key responsibilities include driving Whatever Whenever culture, maintaining service excellence across Rooms divisions, and leading by example in all hotel operations. Weekend availability and strong communication are essential.

Qualifications

• Previous Front Desk/Front Office experience with supervisory responsibility in a luxury hotel.
• Knowledge of check-in/check-out procedures, pre-arrival planning, Opera PMS and room inventory management.
• Attention to detail and excellent oral & written communication skills.
• Ability to work on weekends/public holidays based on operational requirements.
• Basic computer skills (email, Microsoft Office).

Responsabilités

• Lead Front Desk/Rooms operations in the absence of senior leadership.
• Maintain high service standards at Welcome Desk, Whatever Whenever, Wheels and Concierge.
• Drive W’s Whatever Whenever culture and Marriott Bonvoy program.
• Collaborate with Welcome and Whatever Whenever Managers on operational decisions.

Connaissances

Front Desk supervision

Guest service

Communication skills

Outils

Opera PMS

Description du poste

W Sydney is seeking a Duty Manager for the Front Desk (Welcome) team. Reporting to the Executive Assistant Manager of Rooms, you will oversee daily operations, supervise staff, and ensure guest satisfaction while upholding W brand standards.

Key responsibilities include driving Whatever Whenever culture, maintaining service excellence across Rooms divisions, and leading by example in all hotel operations. Weekend availability and strong communication are essential.