Weekend Shift Lead & Training Coach | Guest-Obsessed Service

Sunshine Mitre 10; Cairns Regional; On-site; AUD 30,000 - 47,000; Full time

Benefits offered by this job

On-the-job training

Leadership development

Career pathways

Competitive pay

Staff discounts

Nationally accredited qualifications

Job summary

Hungry Jack’s is looking for a trainer/coach to lead and develop crew-level employees, promoting our Guest Obsessed and People Power values. You will train, mentor, and supervise shifts to ensure safe, high-quality service and a positive guest experience across our restaurant network.

You will drive coaching, support career development, and contribute to a strong team culture with ongoing leadership training and extensive development opportunities.

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching and mentoring team members.
• Guest Obsessed mindset and commitment to exceptional service.

Responsibilities

• Lead and supervise shifts to ensure smooth and safe operations.
• Ensure compliance with safety and operational standards.
• Provide training and coaching to team members.
• Support sales growth through exceptional service and suggestive selling.
• Execute marketing and guest experience initiatives to enhance customer experience.
• Foster a culture of inclusiveness, trust and accountability.

Skills

Leadership

Coaching

Mentoring

Customer service

Job description

Hungry Jack’s is looking for a trainer/coach to lead and develop crew-level employees, promoting our Guest Obsessed and People Power values. You will train, mentor, and supervise shifts to ensure safe, high-quality service and a positive guest experience across our restaurant network.

You will drive coaching, support career development, and contribute to a strong team culture with ongoing leadership training and extensive development opportunities.