Shift Leader: Train & Elevate Guest Service

OMKAR FOODS PTY LTD; Griffith City; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

On-the-job training

Leadership training

Career progression

Competitive pay

Staff discounts

Job summary

Hungry Jack's is seeking a trainer/coach to lead and develop crew members across shifts, modelling exceptional guest service and safety standards. You will train, mentor and support staff while driving sales through quality service and a positive, inclusive culture.

Internally you’ll have access to extensive leadership training and clear career pathways across the restaurant network, with competitive pay and staff discounts through Jackpot.

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching and mentoring.
• Guest Obsessed mindset and commitment to exceptional service.
• Energetic with a strong sense of urgency.

Responsibilities

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Role modelling outstanding guest service.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

Skills

Leadership

Training & coaching

Mentoring

Guest service

Team supervision

Safety awareness

Education

Nationally accredited retail/hospitality qualifications

Job description

Hungry Jack's is seeking a trainer/coach to lead and develop crew members across shifts, modelling exceptional guest service and safety standards. You will train, mentor and support staff while driving sales through quality service and a positive, inclusive culture.

Internally you’ll have access to extensive leadership training and clear career pathways across the restaurant network, with competitive pay and staff discounts through Jackpot.