Weekend Hotel Front Desk & Guest Services

Work Initiatives; Melbourne; On-site; AUD 21,000 - 41,000; Part time

Job summary

Work Initiatives in Melbourne is seeking a reliable weekend guest services and reception team member to ensure flawless, smooth, and exceptional stays for guests. The role focuses on supporting the hotel during busy CBD periods with shifts across 7am–3pm and 3pm–10pm, Friday to Sunday, with a view to 3–5 days per week.

A minimum of 15 hours will be provided, rising to 30+ hours during peak times. Ideal candidates have prior hotel Front Office experience and a strong guest-focused attitude to

Qualifications

• Previous hotel Front Office experience is essential.
• Strong guest-focused attitude to make sure our guests have the best experience possible.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Manage guest check-ins and check-outs.
• Handle reservations, phone calls, emails, and guest enquiries.
• Process payments and maintain accurate guest records.
• Resolve guest requests and ensure an exceptional guest experience.
• Assist with general administration and daily Front Office operations.

Skills

Front Office experience

Guest-focused attitude

Job description

Work Initiatives in Melbourne is seeking a reliable weekend guest services and reception team member to ensure flawless, smooth, and exceptional stays for guests. The role focuses on supporting the hotel during busy CBD periods with shifts across 7am–3pm and 3pm–10pm, Friday to Sunday, with a view to 3–5 days per week.

A minimum of 15 hours will be provided, rising to 30+ hours during peak times. Ideal candidates have prior hotel Front Office experience and a strong guest-focused attitude to