Guest Experience Host – Front Desk (Hospitality)

Melbourne Lifestyle Apartments; Melbourne; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly rate

On the job training provided

Dynamic and supportive environment

Valuable experience in hospitality/ac‑

Job summary

Melbourne Lifestyle Apartments in Docklands is seeking a friendly Front Desk Receptionist to welcome guests and manage day-to-day front office operations. You will provide exceptional customer service, handle reservations, payments, and guest inquiries while maintaining a neat and professional reception.

The role suits a motivated team player with strong English, excellent communication, and organisational skills, willing to learn and support a small, dedicated team in a boutique hospitality

Qualifications

• Fluent in English (written and verbal).
• Strong communication skills are essential.
• Proven experience in customer service is preferred.

Responsibilities

• Greet guests and provide information on amenities and procedures.
• Answer calls, process payments, and manage arrivals/departures.
• Maintain records in the property management system.
• Assist reservations team and prepare quotes when needed.
• Linen stock management and general administrative tasks.

Skills

Customer service

Communication

Time management

Organisational skills

Teamwork

Independence

Tools

Microsoft Office

Google Calendar

WhatsApp

Job description

Melbourne Lifestyle Apartments in Docklands is seeking a friendly Front Desk Receptionist to welcome guests and manage day-to-day front office operations. You will provide exceptional customer service, handle reservations, payments, and guest inquiries while maintaining a neat and professional reception.

The role suits a motivated team player with strong English, excellent communication, and organisational skills, willing to learn and support a small, dedicated team in a boutique hospitality