Guest Experience Host - Front Desk (Part-Time)

Crown Resorts Limited; Melbourne; Hybrid; AUD 30,000 - 41,000; Part time

Job summary

Crown Resorts Limited in Melbourne is seeking a Front Office Attendant for part-time hours to warmly welcome guests and support check-ins, check-outs and guest inquiries.

You will deliver personalised service, process payments, handle reservations, and collaborate with housekeeping and other hotel teams. OPERA experience is a plus, and a flexible 24/7 roster including weekends may be required.

Qualifications

• Impeccable guest service and communication skills.
• Previous hospitality or front desk experience preferred.
• Familiarity with hotel management systems (OPERA) is advantageous.

Responsibilities

• Welcome guests and manage check-in/check-out processes.
• Provide personalised service and handle guest inquiries and local recommendations.
• Process payments and maintain accurate guest records; assist with reservations.
• Collaborate with Housekeeping, Bell Services and other hotel departments.

Skills

Exceptional customer service

Excellent communication

Hospitality experience

OPERA experience

Flexibility to a 24/7 roster

Tools

OPERA hotel software

Job description

Crown Resorts Limited in Melbourne is seeking a Front Office Attendant for part-time hours to warmly welcome guests and support check-ins, check-outs and guest inquiries.

You will deliver personalised service, process payments, handle reservations, and collaborate with housekeeping and other hotel teams. OPERA experience is a plus, and a flexible 24/7 roster including weekends may be required.