Guest Experience Ambassador – Front of House (Melbourne)

First Contact; Melbourne; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Work life balance

Weekends off

Public holidays off

Training & development

Rewards program

Wardrobe services

Career progression

Prestigious locations

Job summary

First Contact is seeking a friendly Guest Experience Ambassador to join our Front of House team in Melbourne CBD. You will welcome tenants, clients and contractors with warmth, assist with bookings and ensure spaces are well-presented.

You'll work 7am–7pm, Monday to Friday, with weekends and public holidays off. Experience in five-star hospitality and discretion are valued, and a clear path for training and career progression is offered.

Qualifications

• Experience in five-star hotels or top-end hospitality.
• Experience servicing VIP and Executive-Level guests.
• Ability to work autonomously and be self-motivated.
• Discretion and confidentiality in client interactions.
• Immaculate presentation and grooming standards.

Responsibilities

• Provide engaging, on-brand welcome and farewell to staff, clients and contractors.
• Ensure reception spaces, guest lounges and meeting rooms are well-presented and clean.
• Work closely with security teams to ensure safety.
• Manage the upkeep and bookings of meeting spaces.
• Assist with uploading information to tenant portals.
• Assist with administrative duties as per tenant requests.

Skills

Five-star hospitality

VIP guest service

Autonomous work

Discretion & confidentiality

Immaculate presentation

Attention to client needs

Job description

First Contact is seeking a friendly Guest Experience Ambassador to join our Front of House team in Melbourne CBD. You will welcome tenants, clients and contractors with warmth, assist with bookings and ensure spaces are well-presented.

You'll work 7am–7pm, Monday to Friday, with weekends and public holidays off. Experience in five-star hospitality and discretion are valued, and a clear path for training and career progression is offered.