Guest Experience Coordinator - Front Desk, Boutique Apartments

Work Initiatives

Melbourne

On-site

AUD 30,000 - 36,000

Full time

3 days ago

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Benefits offered by this job

Competitive hourly rate

On the job training provided

Dynamic and supportive environment

Experience in hospitality/accom

Job summary

Melbourne Lifestyle Apartments is seeking a Front Desk Receptionist to be the welcoming first point of contact in Docklands. You will handle guest inquiries, reservations, and concierge duties on a 7-day roster, 8am–6pm, with a 4-day weekend every three weeks.

The role emphasizes service excellence, organization, and teamwork in a boutique hospitality setting. Experience in hospitality and strong computer and communication skills are essential, with on-site responsibilities including guest

Qualifications

Valid right to work in Australia.
Minimum of 1 year of customer service experience.
Fluency in English (written and verbal).
Strong written and verbal communication skills.
Professional appearance and demeanour.

Responsibilities

Greet and welcome guests and provide information on amenities and procedures.
Answer calls, manage bookings, and handle guest inquiries via phone, email, and in person.
Process payments and manage arrivals/departures in the system.
Maintain reception area, calendar and assist Reservations when needed.
Support linen stock, admin tasks and overall front desk operations.