Guest Experience Specialist — Front Desk & Housekeeping

Best Western; Melbourne; Vor Ort; AUD 30.000 - 39.000; Vollzeit

Zusammenfassung

Best Western Queen Victoria Market Hotel in Melbourne seeks enthusiastic Hotel Reception Staff to join our team. You will provide friendly service, manage check-ins and check-outs, handle guest requests, and maintain room presentation with a front desk-to-housekeeping balance.

We value a warm, professional demeanour, strong communication and time-management, and availability for morning, afternoon and weekend shifts. Full working rights in Australia are required.

Qualifikationen

• Previous experience in a hotel reception role is preferred.
• Experience in hotel housekeeping is desirable.
• Familiarity with Melbourne attractions and public transport helps.
• Warm, welcoming and professional demeanour is essential.
• Available for morning, afternoon and weekend shifts.
• Full working rights in Australia are required.

Aufgaben

• Provide efficient, friendly and professional service to all guests.
• Warmly welcome guests and ensure a positive first impression.
• Organise, confirm and process guest check-ins and check-outs.
• Respond to guest requests, enquiries and complaints promptly.
• Secure payments and verify or adjust guest billing as required.
• Check room cleanliness and presentation prior to arrival.
• Dust, vacuum, and mop floors.
• Transport and distribute linen to designated floors.

Kenntnisse

Hotel reception

Housekeeping

Melbourne attractions

Warm demeanor

Shift flexibility

Work rights

Jobbeschreibung

Best Western Queen Victoria Market Hotel in Melbourne seeks enthusiastic Hotel Reception Staff to join our team. You will provide friendly service, manage check-ins and check-outs, handle guest requests, and maintain room presentation with a front desk-to-housekeeping balance.

We value a warm, professional demeanour, strong communication and time-management, and availability for morning, afternoon and weekend shifts. Full working rights in Australia are required.