Part-Time Front Desk & Guest Services Pro

Accorhotel; Melbourne; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Heartist program

Discounted Accor rates

Employee benefit card

Job summary

Ibis Melbourne Hotel & Apartments is seeking a Part Time Hotel Receptionist to join our vibrant front office team near Melbourne CBD. You will welcome guests, check them in and out, take reservations, and provide accurate information with warmth and professionalism.

We value a proactive, team-oriented approach, a friendly telephone manner, and strong communication. Opera experience is desirable. This role offers flexible hours and employee benefits through Accor's Heartist program.

Qualifications

• Previous hotelfront office reception experience preferable.
• Professional telephone manner and exceptional customer service skills.
• Excellent communication, interpersonal and time management skills.
• A friendly and positive can-do attitude who enjoys working in a team.

Responsibilities

• Taking bookings, providing helpful information and entering reservations.
• Answering guests queries in a timely and efficient manner.
• Addressing guest requests and handling guest complaints in a positive manner.
• Checking guests in and out and maintaining accurate guest accounts.
• Liaising with inter departments to assist guests and advise of room moves.

Skills

Front desk reception

Customer service

Telephone manners

Team player

Communication skills

Multitasking

Tools

Opera PMS

Job description

Ibis Melbourne Hotel & Apartments is seeking a Part Time Hotel Receptionist to join our vibrant front office team near Melbourne CBD. You will welcome guests, check them in and out, take reservations, and provide accurate information with warmth and professionalism.

We value a proactive, team-oriented approach, a friendly telephone manner, and strong communication. Opera experience is desirable. This role offers flexible hours and employee benefits through Accor's Heartist program.