Waterfront Duty Manager — Lead Front-of-House, Sydney

Manly 16Ft Skiff & St George Sailing Club; Manly; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Free club membership

Meal allowance

Staff discounts at sister venue

Job summary

Manly 16Ft Skiff & St George Sailing Club in Manly NSW seeks a Duty Manager to lead front-of-house operations and deliver outstanding guest experiences. You will oversee shifts, supervise staff, and ensure safety, service quality, and compliance with liquor and WHS requirements.

Reporting to the Food & Beverage Operations Manager, you will drive guest satisfaction, coach the team, and manage rosters to balance service levels with costs. This is a full-time role at an iconic waterfront venue.

Qualifications

• Minimum 2 years’ experience as a Duty Manager or in a similar FOH management role within a licensed hospitality venue.
• Current NSW RSA, RCG, and First Aid certificates.
• Right to work in Australia and solid knowledge of NSW liquor laws and WHS requirements.

Responsibilities

• Oversee day and night shifts, ensuring efficient and profitable operations.
• Lead by example with a hands-on, calm approach during busy periods.
• Maintain excellent customer service standards and resolve issues promptly.
• Ensure quality food and beverage service and presentation.
• Drive sales and profitability through guest satisfaction and team engagement.
• Open and close the Club in line with safety and security procedures.
• Review bistro bookings and functions prior to each shift to plan staffing and service levels.
• Set up rooms and function spaces according to daily requirements.
• Ensure the Club is clean, safe, and appropriately set up for members and guests.

Skills

FOH management

Customer service

Leadership

Shift management

Communication

Job description

Manly 16Ft Skiff & St George Sailing Club in Manly NSW seeks a Duty Manager to lead front-of-house operations and deliver outstanding guest experiences. You will oversee shifts, supervise staff, and ensure safety, service quality, and compliance with liquor and WHS requirements.

Reporting to the Food & Beverage Operations Manager, you will drive guest satisfaction, coach the team, and manage rosters to balance service levels with costs. This is a full-time role at an iconic waterfront venue.