Duty Manager — Lead Teams, Elevate Guest Experience

Manly Wharf; Manly; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

25% team discount

Wellbeing programs

Career development

Extra leave after 5 years

Job summary

Artemus Group in Manly Wharf is seeking passionate Duty Managers to lead day-to-day operations across our waterfront venues.

You’ll drive guest experiences, coach and develop your team, and ensure smooth service during busy shifts while upholding compliance and safety standards.

Join a high-energy, guest-focused culture where leadership from the front is valued, and where opportunities to grow with a expanding group are available.

Qualifications

• Previous experience as Duty Manager or supervisor in busy hospitality
• Current NSW RSA
• Availability to work evenings, weekends and public holidays
• Hands-on, willing to jump in wherever needed
• Passion for hospitality and guest experiences

Responsibilities

• Lead daily operations to deliver exceptional guest experiences
• Manage rostering, training, and development of front-of-house staff
• Ensure compliance with licensing and safety requirements
• Monitor service standards and handle guest escalations
• Collaborate with venue teams to deliver smooth day-to-day operations
• Coach and mentor team to maintain high performance
• Support recruitment and onboarding of new staff
• Foster a collaborative, high-energy culture across venues

Skills

Leadership

People development

Customer service

Team management

Communication skills

Calm under pressure

Job description

Artemus Group in Manly Wharf is seeking passionate Duty Managers to lead day-to-day operations across our waterfront venues.

You’ll drive guest experiences, coach and develop your team, and ensure smooth service during busy shifts while upholding compliance and safety standards.

Join a high-energy, guest-focused culture where leadership from the front is valued, and where opportunities to grow with a expanding group are available.