Duty Manager — Club Ops & Guest Experience (Flexible)

Next Gen Health & Lifestyle Clubs; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible hours

Access to club facilities

Job summary

Next Gen Health & Lifestyle Clubs in Ryde (Sydney) is seeking Duty Managers to join the team. You will lead operations, ensure exceptional member service and manage opening/closing duties across a busy club environment.

The role requires strong customer service, leadership and organisational skills, with experience in food & beverage and relevant safety qualifications (First Aid, RSA, Pool Lifeguard). Flexible hours and weekend availability apply.

Qualifications

• Experience delivering premium customer service.
• Natural leadership and highly organised qualities.
• Strong interest in the health & fitness industry.
• Adequate financial skills.
• Previous experience in food & beverage.
• Operational experience.
• Current qualifications in Senior First Aid, RSA and Pool Lifeguard.
• Must be well presented.

Responsibilities

• Exceed member expectations and maintain high service standards.
• Ensure cleanliness of change rooms, steam, sauna areas and pool surrounds.
• Take pool chemical tests and monitor auto chemical controllers.
• Support efficient operations across the Club.
• Manage opening and closing of the Club.
• Provide leadership, motivation and innovation to teams.
• Deliver operational support to all departments including Reception, Food & Beverage, Maintenance, Crèche, Gym, Pool and Sales.
• Guarantee overall cleanliness and exceptional presentation of the building.

Skills

Customer service

Leadership

Organisational skills

Fitness industry interest

Financial skills

Food & beverage

Operational experience

Education

Senior First Aid

RSA

Pool Lifeguard

Job description

Next Gen Health & Lifestyle Clubs in Ryde (Sydney) is seeking Duty Managers to join the team. You will lead operations, ensure exceptional member service and manage opening/closing duties across a busy club environment.

The role requires strong customer service, leadership and organisational skills, with experience in food & beverage and relevant safety qualifications (First Aid, RSA, Pool Lifeguard). Flexible hours and weekend availability apply.