Waterfront Duty Manager: Lead Ops & Guest Experience

Mindarie Marina Pty Ltd; Perth; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Staff discounts

Career progression

Flexible rostering

Work-life balance

Job summary

Mindarie Marina Pty Ltd in Mindarie, WA is seeking an experienced Duty Manager to lead operations across The Boat Mindarie, Indian Ocean Brewing Co, Taverna Mindarie and future Regatta. This full-time role is the senior on-shift, overseeing guest experience, staff, compliance and safety to keep venues running smoothly day to day.

You will manage front-of-house and back-of-house teams, monitor guest satisfaction, and ensure licensing, health, safety and food safety standards are met, with focus

Qualifications

• Minimum 3–5 years’ experience in a supervisory or management role within hospitality, leisure or tourism
• RSA and MLP certificate, or willingness to obtain
• Strong knowledge of health, safety and food safety compliance
• Proficiency in POS systems and basic financial management (Bepoz experience advantageous)
• Current First Aid certificate, or willingness to obtain
• Hospitality or service industry qualifications highly desirable
• Experience in marine or waterfront venues advantageous

Responsibilities

• Oversee all daily operational activities across our venues
• Manage and supervise front-of-house and back-of-house staff during shift, ensuring high service standards are maintained
• Monitor guest experience and satisfaction, addressing concerns or complaints professionally and promptly
• Ensure compliance with liquor licensing, health, safety and hygiene regulations, including food safety and WHS requirements
• Conduct regular inspections of facilities and grounds to maintain cleanliness and presentation standards
• Manage stock levels, ordering and supplier liaison as required
• Handle cash management, reconciliation and financial transactions accurately
• Respond to emergencies and incidents using appropriate protocols and documentation
• Maintain detailed shift reports and communicate key information to management and incoming staff
• Train and mentor team members, providing guidance and development opportunities
• Uphold company policies and procedures while fostering a positive team culture

Skills

Staff management

Customer service

Communication skills

Health & safety knowledge

Problem solving

Education

Hospitality qualifications

Tools

POS systems

Bepoz

Job description

Mindarie Marina Pty Ltd in Mindarie, WA is seeking an experienced Duty Manager to lead operations across The Boat Mindarie, Indian Ocean Brewing Co, Taverna Mindarie and future Regatta. This full-time role is the senior on-shift, overseeing guest experience, staff, compliance and safety to keep venues running smoothly day to day.

You will manage front-of-house and back-of-house teams, monitor guest satisfaction, and ensure licensing, health, safety and food safety standards are met, with focus