Warranty Technician

Austrack Campers; Caboolture; On-site; AUD 55,000 - 75,000; Full time

Job summary

Austrack Campers and Caravan Group is seeking a customer-focused Warranty Technician to join our team. You will support customers and our service department with warranty enquiries, bookings and administration, helping ensure each customer receives a positive experience.

In this role you’ll handle warranty inquiries, troubleshoot, manage claims and service bookings, and liaise with third-party repairers. You’ll work with CRM systems (Zoho Desk advantageous) and support showrooms nationwide.

Qualifications

• Previous Technical and Warranty experience.
• Excellent verbal and written communication skills.
• Strong attention to detail and organisational skills.
• Ability to think on your feet and work efficiently under pressure.

Responsibilities

• Answering incoming calls and helping customers troubleshoot issues.
• Assisting with warranty claims and related administration.
• Managing email enquiries and service bookings.
• Supporting our national showrooms with service and warranty questions.
• Liaising with third-party repairers about warranty work.
• Assisting the service department with warranty, parts and service matters.
• Following up with customers after service to check their experience.

Skills

Warranty experience

Customer service

Communication skills

CRM systems

Tools

Zoho Desk

Job description

Austrack Campers and Caravan Group is a rapidly growing company specialising in the design, manufacture and retail of off-road campers, on-road caravans, mowers, boats, ATVs, UTVs and quad bikes.

We’re looking for a customer-focused Warranty Technician to join our team. You’ll support customers and our service department with warranty enquiries, bookings and administration, helping ensure each customer receives a positive experience.

Warranty Technician

Austrack Campers and Caravan Group is a rapidly growing company specialising in the design, manufacture and retail of off-road campers, on-road caravans, mowers, boats, ATVs, UTVs and quad bikes.

We’re looking for a customer-focused Warranty Technician to join our team. You’ll support customers and our service department with warranty enquiries, bookings and administration, helping ensure each customer receives a positive experience.

About the role

Your responsibilities will include:

• Answering incoming calls and helping customers troubleshoot issues

• Assisting with warranty claims and related administration

• Managing email enquiries and service bookings

• Supporting our national showrooms with service and warranty questions

• Liaising with third-party repairers about warranty work

• Assisting the service department with warranty, parts and service matters

• Following up with customers after service to check their experience

About you

You’ll be organised, resilient and comfortable managing competing priorities in a fast-paced environment. You’ll bring strong communication and problem-solving skills, along with the ability to handle challenging conversations calmly and de-escalate concerns.

You’ll also have:

• Previous Technical and Warranty experience

• Excellent verbal and written communication skills

• Strong attention to detail and organisational skills

• The ability to think on your feet and work efficiently under pressure

• Confidence using CRM systems; experience with Zoho Desk is an advantage

• Experience in the caravan, small engine, 12-volt or electrical industries is an advantage

If you’re passionate about customer service and keen to join a growing company, we’d love to hear from you.

Position details

• On-site role

• 38 hours per week, Monday to Friday

• 8:00 am to 4:00 pm

• No weekend work