Service & Warranty Representative

Ezytrail Caravan; Caboolture; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Mon–Fri 9am–5pm

No weekend work

Job summary

Ezytrail Caravan is seeking a hands-on Service & Warranty Representative for our Caboolture workshop. You will inspect, diagnose and repair caravans, manage warranty claims from first report to resolution, and keep customers informed throughout the process.

This full-time, permanent position is based in Caboolture, QLD, operating Monday to Friday with no weekend work. You will work closely with Warranty, Parts and Service teams to ensure high-quality repairs and customer satisfaction.

Qualifications

• Hands-on servicing and repair of caravans/RVs.
• Strong mechanical and electrical fault-finding skills.
• Experience with warranty repair processes or willingness to learn them.
• Excellent attention to detail when documenting faults and photos.

Responsibilities

• Inspecting and diagnosing caravan faults (mechanical, electrical, plumbing, gas).
• Carrying out servicing, repairs and warranty rectification work.
• Documenting warranty jobs with photos, fault descriptions, root cause and parts required.
• Preparing and submitting warranty claims and tracking approvals.
• Keeping customers informed on progress and timeframes.
• Support pre-delivery inspections and handovers.
• Coordinate parts with Warranty and Parts teams to keep jobs moving.
• Record work accurately in job/warranty systems.
• Identify recurring faults to improve products.
• Maintain clean, safe workshop per WHS standards.

Skills

Hands-on experience

Fault-finding

Customer communication

Time management

Documentation

Education

Trade qualification in automotive/auto-electrical/RV

Tools

Basic computer systems

Job description

Service & Warranty Representative – Caravan & RV

Caboolture, QLD | Full-time, permanent | Hands-on technical role

About Ezytrail

Ezytrail has established 11 company-owned branches across the country. For over 20 years we've been getting families and travellers off-road, and we're proud of the product we sell and the service behind it.

About the role

We're looking for a Service & Warranty Representative to join our Sunshine Coast branch in Caboolture. Reporting to the Branch Manager, you'll be the hands‑on technical person in the branch. You'll inspect, diagnose and repair caravans, and look after warranty claims from first report through to resolution.

This is a workshop role, not a desk job. Most of your day will be on the tools: finding faults, carrying out repairs and rectification work, and making sure every van leaves the branch right. You'll also document each warranty job properly and keep customers updated, so issues get resolved quickly and fairly.

You'll work closely with our Warranty, Parts and Service teams, and your findings help us fix recurring faults at the source.

What you'll be doing

• Inspecting and diagnosing mechanical, electrical, plumbing, gas and general caravan faults
• Carrying out servicing, repairs and warranty rectification work, including 12V/240V systems, brakes, bearings, suspension and fit‑out
• Documenting warranty jobs with photos, fault descriptions, root cause and parts required
• Preparing and submitting warranty claims, and following up on approvals, parts and repair progress
• Keeping customers clearly informed on progress, next steps and timeframes
• Completing pre‑delivery inspections (PDI) and quality checks before vans are handed over
• Supporting customer handovers and product delivery, walking owners through their van
• Coordinating parts requirements with the Parts and Warranty teams to keep jobs moving
• Recording work accurately in our job and warranty systems
• Reporting recurring product faults so they can be fixed at the source
• Maintaining a safe, clean and organised workshop in line with WHS standards

What you'll bring

• Hands‑on experience in caravan, RV, automotive, marine, trailer or similar servicing and repair
• Sound mechanical and electrical fault‑finding skills
• Experience with warranty or insurance repair processes, or a willingness to learn them
• Good attention to detail, especially when documenting faults and photos
• Clear, friendly communication with customers
• Organised and reliable, able to manage several jobs at once
• Competent with basic computer systems, email and job records
• A current Australian driver licence. Experience towing caravans or trailers is highly regarded
• A trade qualification in automotive, auto‑electrical, RV or a related field is highly regarded. Apprentices close to finishing are welcome to apply

Why this role is worth a look

• Competitive salary package
• Monday to Friday, 9am – 5pm, with no weekend work
• Variety: no two vans through the door present the same problem
• Your work matters, because the faults you find get fed back and fixed
• A clear career pathway: Service & Warranty Rep → Service Centre Specialist → Service Centre Manager
• An established Australian business with branches nationally and genuine scope to grow as we build our service centres

Hours

Monday to Friday, 9:00am – 5:00pm.

Applicants must have the right to work in Australia.