WARRANTY & CUSTOMER SERIVCE COORDINATOR

RegentRV Toowoomba; Toowoomba Regional; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Brand-new workshop

Supportive team

Warranty process training

Career growth

Leading caravan brand

Job summary

Snowy River Caravans Toowoomba is seeking a proactive Warranty Administration and Customer Service professional. Based in Toowoomba, you will coordinate warranty claims from submission to approval, track parts availability, and book workshops.

You will also assist with reception duties and service department administration to ensure smooth daily operations. The successful candidate will have proven admin or customer service experience, strong organisation, and excellent communication skills to

Qualifications

• Experience in administration, reception, or customer service.
• Strong organisational skills and attention to detail.
• Comfortable with high-volume inquiries and multi-tasking.

Responsibilities

• Coordinate and manage customer warranty claims from submission to approval and parts availability.
• Liaise with manufacturer for warranty approvals and required parts.
• Schedule workshop bookings and maintain warranty records and status updates.
• Assist with reception and general administration in the service department.

Skills

Warranty processing

Customer service

Administration

Reception

Attention to detail

Tools

Office software

Job description

Join One of Australia's Leading Caravan Brands

Snowy River Caravans Toowoomba

52 Carrington Road, Toowoomba QLD

Full-Time Position | Monday to Friday

About Us

Snowy River Caravans is one of Australia's leading caravan brands, known for quality, innovation and customer satisfaction.

As our Toowoomba operation continues to grow, we're looking for an organised, reliable and customer-focused individual to join our busy service department in a combined Warranty Administration and Customer Service role.

This is an excellent opportunity for someone with strong administration skills who enjoys working with customers, coordinating jobs and keeping things running smoothly behind the scenes.

About the Role

Your primary responsibility will be coordinating and managing customer warranty claims, ensuring they progress efficiently from initial submission through to approval, parts availability and workshop booking.

You’ll also assist with reception and general administration within our service department, supporting the Service Manager and Parts Department with customer enquiries, phone calls and day-to-day operations.

This is a varied role requiring excellent organisation, attention to detail and the ability to manage multiple tasks and priorities.

Your key responsibilities will include:

Warranty Administration & Coordination

• Preparing and submitting customer warranty claims to the manufacturer
• Monitoring outstanding claims and following up on approvals
• Communicating with customers regarding claim progress and outcomes
• Liaising with the manufacturer regarding warranty approvals and required parts
• Coordinating with the Parts Department to confirm parts availability
• Booking customers into the workshop once warranty claims are approved and parts are available
• Maintaining accurate warranty records, documentation and claim status updates

Reception & Customer Service

• Answering incoming phone calls and directing enquiries to the appropriate team members
• Assisting customers with service, repair and warranty enquiries
• Providing professional and friendly customer service over the phone, via email and in person
• Supporting the Service Manager with general administration and customer communication
• Assisting the Parts Department with enquiries and administrative tasks

What We're Looking For

We're looking for someone who is organised, proactive and comfortable working in a busy customer-facing environment.

The ideal candidate will be confident communicating with customers, able to manage competing priorities and willing to take ownership of their responsibilities.

Ideally, you'll have:

• Previous experience in administration, reception, warranty processing or customer service
• Strong organisational skills and excellent attention to detail
• Confident and professional phone and email communication skills
• The ability to manage multiple tasks and follow up on outstanding work
• Good computer skills and confidence learning new software systems
• A positive attitude and willingness to assist other team members
• The ability to work independently and as part of a team
• A practical approach to problem-solving

Experience in any of the following industries would be highly regarded:

• Caravan, RV or marine industries
• Warranty administration or claims processing
• Service advising or workshop administration
• Parts interpreting or parts administration
• Customer service and reception

Previous caravan or warranty experience is an advantage, but not essential. We're happy to provide training to the right candidate with strong administration skills and a willingness to learn.

What We Offer

• Monday to Friday working hours
• A brand-new, purpose-built workshop and service facility
• A supportive and friendly team environment
• Training in our warranty processes and systems
• A varied role with responsibility and opportunities to develop new skills
• The opportunity to work with one of Australia's leading caravan brands
• Long-term career opportunities within a growing business

Why Join Snowy River Caravans Toowoomba?

This isn't just a standard reception position.

You’ll play an important role in keeping our service department organised, ensuring warranty claims are processed efficiently and helping customers get their caravans back on the road.

You’ll work closely with our Service Manager, workshop technicians and Parts Department, becoming a key point of contact between customers, manufacturers and our service team.

If you're someone who enjoys staying organised, following things through and helping customers, this could be a great opportunity to build a rewarding career in the caravan industry.