Customer Service & Parts Advisor

Australian Caravan Centre; Chinderah; On-site; AUD 45,000 - 60,000; Full time

Job summary

Australian Caravan Centre in Chinderah is seeking a friendly and organised full-time professional to join our dealership. The role combines reception, administration, customer service and parts advising, supporting Service, Warranty and Parts teams, and coordinating service bookings and parts orders.

The successful candidate will be the first point of contact for customers, delivering an exceptional experience with strong communication and multitasking abilities in a fast-paced setting.

Qualifications

• Experience in reception, administration or customer service is desirable.
• Professional presentation and a friendly, approachable manner.
• Competent computer skills with Microsoft Office and email systems.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Answering incoming phone calls and greeting customers professionally
• Managing reception, general administration and customer enquiries
• Booking service appointments, repairs and customer handovers
• Assisting with invoicing, purchase orders, data entry and customer communications
• Coordinating warranty and insurance repair administration
• Assisting customers with parts enquiries and recommending suitable parts and accessories
• Identifying, sourcing and ordering caravan parts and components
• Checking parts availability, pricing and order status
• Receiving, organising and maintaining parts inventory
• Coordinating parts deliveries, stock transfers and supplier orders
• Preparing and processing documentation through dealership systems
• Supporting Service, Warranty and Parts departments with day-to-day operations
• Maintaining a professional and organised reception and workplace

Skills

Customer service

Organisational skills

Communication skills

Microsoft Office

Reception experience

Tools

MS Office

Job description

Australian Caravan Centre is currently recruiting for an exciting full-time opportunity at our Chinderah dealership.

We are looking for a friendly, organised and customer-focused individual to join our team in a varied role combining reception, administration, customer service and parts advising.

As the first point of contact for our customers, you will help deliver an exceptional customer experience while supporting our Service, Warranty and Parts departments. From managing reception and service bookings to assisting customers with parts enquiries, identifying products and coordinating parts orders, this is a diverse role suited to someone who enjoys a fast-paced environment and working across different areas of the dealership.

Full-Time Position

• Monday – Friday
• 9am – 5pm
• Remuneration based on experience, skills and qualifications

Your Key Responsibilities Will Include:

• Answering incoming phone calls and greeting customers professionally
• Managing reception, general administration and customer enquiries
• Booking service appointments, repairs and customer handovers
• Assisting with invoicing, purchase orders, data entry and customer communications
• Coordinating warranty and insurance repair administration
• Assisting customers with parts enquiries and recommending suitable parts and accessories
• Identifying, sourcing and ordering caravan parts and components
• Checking parts availability, pricing and order status
• Receiving, organising and maintaining parts inventory
• Coordinating parts deliveries, stock transfers and supplier orders
• Preparing and processing documentation through dealership systems
• Supporting Service, Warranty and Parts departments with day-to-day operations
• Maintaining a professional and organised reception and workplace

About You:

• Exceptional customer service and communication skills
• Professional presentation and a friendly, approachable manner
• Strong organisational skills and attention to detail
• Ability to multitask and work efficiently in a fast-paced environment
• Positive attitude with a willingness to learn and develop new skills
• Competent computer skills, including Microsoft Office and email systems
• Ability to work autonomously and as part of a team
• Previous reception, administration or customer service experience highly regarded
• Parts, inventory, ordering or automotive industry experience advantageous but not essential
• A passion for caravanning and camping will be highly regarded

The successful candidate will be required to provide a current police check.

Only shortlisted candidates will be contacted.