Administrator

Mountain Trail RV; Albury City; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive remuneration

Exposure to both sales and after-sales

Job summary

Mountain Trail RV is seeking an organised, professional Administrator to join our Albury team. Based at our front reception, you will be the first point of contact for customers and support both sales and after-sales activities.

You will coordinate service bookings, warranty and insurance claims, parts ordering and vehicle registrations, while maintaining clear customer communication to ensure a smooth experience for our customers.

Qualifications

• Previous experience in a customer-facing administration, sales or service support role.
• Strong written and verbal communication skills.
• A professional and confident approach to customer service.
• Ability to remain calm and solution-focused in challenging customer situations.
• Excellent organisation, time management and attention to detail.
• Ability to manage multiple priorities in a busy workplace.
• Experience with Microsoft Office and CRM or business management systems.

Responsibilities

• Act as a key point of contact for customers at reception, via phone and email.
• Coordinate service bookings, warranty and insurance claims, and parts ordering.
• Prepare invoices and process after-sales transactions.
• Complete vehicle and product registration documentation.
• Coordinate customer handovers and support the sales team with documentation.
• Prepare monthly service and warranty reports.
• Maintain accurate customer, service and sales records.
• Assist with general office administration and day-to-day tasks.

Skills

Customer-facing administration

Strong communication

Organisation

Microsoft Office

CRM knowledge

Team collaboration

Tools

CRM software

Microsoft Office

Job description

Mountain Trail RV is looking for an organised, professional and customer-focused Administrator to join our Albury team.

Based at our front reception, you will be a key point of contact for our customers and play an important role across both sales and after-sales support. You will coordinate service bookings, warranty and insurance claims, parts ordering, vehicle registrations, customer handover paperwork and ongoing customer communication, helping ensure a smooth experience for our customers.

This is a varied role suited to someone who enjoys working with customers, thrives in a busy environment and takes pride in keeping things organised and moving forward. You'll work closely with our sales and service teams to ensure customers receive timely, professional and helpful support.

About the Role

Mountain Trail RV is looking for an organised, professional and customer-focused Administrator to join our Albury team.

Based at our front reception, you will be a key point of contact for our customers and play an important role across both sales and after-sales support. You will coordinate service bookings, warranty and insurance claims, parts ordering, vehicle registrations, customer handover paperwork and ongoing customer communication, helping ensure a smooth experience for our customers.

This is a varied role suited to someone who enjoys working with customers, thrives in a busy environment and takes pride in keeping things organised and moving forward. You'll work closely with our sales and service teams to ensure customers receive timely, professional and helpful support.

Key Responsibilities

• Act as a key point of contact for customers, providing friendly and professional assistance at reception, over the phone and via email.

• Coordinate after-sales enquiries, service bookings and customer updates throughout the repair and service process.

• Process, track and follow up warranty and insurance claims with manufacturers, suppliers and third-party repairers.

• Order parts and accessories and monitor availability and delivery timeframes.

• Prepare invoices and accurately process after-sales transactions.

• Complete vehicle and product registration documentation.

• Coordinate and provide administrative support for customer handovers.

• Support the sales team with administration and customer documentation as required.

• Prepare monthly service and warranty reports.

• Maintain accurate customer, service and sales records within relevant systems.

• Assist with general office administration, including ordering supplies, distributing mail and other day-to-day tasks.

• Work collaboratively across the sales, service, and administration teams to deliver an excellent customer experience.

About You

We're looking for someone who brings:

• Previous experience in a customer-facing administration, sales or service support role.

• Strong written and verbal communication skills.

• A professional and confident approach to customer service.

• The ability to remain calm, empathetic and solution-focused when managing challenging customer situations.

• Excellent organisation, time management and attention to detail.

• The ability to manage multiple priorities in a busy, fast-paced workplace.

• Practical experience with Microsoft Office and CRM or business management systems, or the ability to quickly learn new programs.

• A positive, collaborative attitude and willingness to support the wider team.

• Initiative and the ability to follow tasks through to completion.

• A commitment to safe work practices.

Experience within the automotive, caravan, RV or manufacturing industries, or previous exposure to parts ordering, warranty claims, insurance processes, vehicle registrations or sales administration, would be highly regarded but is not essential.

Formal qualifications are not required. We value practical experience, initiative, a willingness to learn and a genuine commitment to providing excellent customer service.

What We Offer

At Mountain Trail RV, we pride ourselves on providing a supportive and collaborative workplace where everyone contributes to delivering a great customer experience.

The successful candidate will receive:

• Competitive remuneration.
• A varied role with exposure to both sales and after-sales operations.
• A friendly, supportive and enthusiastic team environment.
• The opportunity to work with a respected Australian caravan manufacturer committed to quality, innovation and customer satisfaction.

About Mountain Trail RV

Mountain Trail RV is a leading Australian manufacturer of high-quality caravans based in Albury.

We have built a strong reputation for innovation, craftsmanship and customer service. Our skilled and passionate team is committed to delivering an exceptional experience for our customers - from choosing and purchasing their caravan through to handover, servicing and ongoing after-sales support.

If you're organised, enjoy working with people and are looking for a varied role where you can make a genuine contribution to the customer experience, we'd love to hear from you.