Warranty Administrator – Westar Trucks Derrimut

Westar Trucks; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Overtime opportunities

Professional development

Employee discounts

EAP

Job security

Close to home

Job summary

Westar Trucks Derrimut is seeking an experienced and organised Warranty Administrator to join our Service Department. You will process warranty claims accurately, efficiently, and in line with manufacturer requirements, working closely with our service team to maximise recoveries.

The ideal candidate will have dealership administration experience, experience with Pentana, DMS or SAP, and strong attention to detail, time management, and communication skills.

Qualifications

• Dealership administration experience
• Experience in light, medium or heavy vehicle environments
• Exceptional attention to detail and accuracy
• Strong organisational and time management skills
• Excellent written and verbal communication skills
• Ability to work both independently and collaboratively
• Experience with Pentana, DMS and/or SAP (highly regarded)

Responsibilities

• Process and manage warranty claims accurately and within required timeframes
• Review warranty submissions to ensure compliance with manufacturer guidelines
• Liaise with manufacturers and suppliers regarding claim approvals and reimbursements
• Maintain accurate warranty records and supporting documentation
• Monitor claim status and follow up on outstanding submissions
• Work closely with Service Advisors and Technicians to ensure warranty repairs are documented
• Keep up to date with changing warranty procedures and manufacturer requirements

Skills

Attention to detail

Organisational skills

Time management

Written/verbal communication

Independent & collaborative work

Tools

Pentana

DMS

SAP

Job description

At Westar Trucks Derrimut, we're looking for an experienced and organised Warranty Administrator to join our high-performing Service Department.

Whether your background is in heavy vehicles, trucks, or passenger vehicles, this is a fantastic opportunity to build your career with one of Australia's leading automotive and transport groups.

Why Join Us?

• Competitive salary package plus commissions
• Regular overtime opportunities available
• Work close to home in a modern, professional dealership environment
• Ongoing training and professional development
• Career development opportunities within a large and growing group
• Employee Assistance Program (EAP)
• Patterson Cheney Cars and Trucks discounts on vehicles, servicing, parts, and accessories
• Bunnings PowerPass offering discounts
• Job security with a successful family-owned business
• Supportive leadership team and award-winning culture
• AIA Employer of the Year 2023, 2024 & 2025

About the Role

As our Warranty Administrator, you'll play a critical role in processing warranty claims accurately, efficiently, and in line with manufacturer requirements. Working closely with our Service team, you'll help maximise claim recoveries while delivering outstanding support to internal and external stakeholders.

Key Responsibilities

• Process and manage warranty claims accurately and within required timeframes
• Review warranty submissions to ensure compliance with manufacturer guidelines
• Liaise with manufacturers and suppliers regarding claim approvals and reimbursements
• Maintain accurate warranty records and supporting documentation
• Monitor claim status and follow up on outstanding submissionsWork closely with Service Advisors and Technicians to ensure warranty repairs are correctly documented
• Keep up to date with changing warranty procedures and manufacturer requirements

About You

The ideal candidate will bring dealership administration experience and a strong eye for detail.
You'll Have:

• Previous experience in a Warranty Administrator role within an automotive dealership (preferred)
• Experience in either light vehicle, truck, or heavy vehicle environments
• Exceptional attention to detail and accuracy
• Strong organisational and time management skills
• Excellent written and verbal communication skills
• The ability to work both independently and collaboratively
• Experience with Pentana, DMS and/or SAP (highly regarded)

Why Join Patterson Cheney?

Join a 3-time Employer of the Year with approximately 1,000 valued team members. We are proud to be one of Australia's largest automotive businesses, with multiple brands, including Isuzu Trucks, MAN, Western Star, Iveco Daily, Dennis Eagle, and light auto brands such as Toyota, Mercedes-Benz and Isuzu UTE. We have served our customers since 1915, and our success has been built on a strong foundation of customer service.

We take pride in being an equal opportunity employer looking to employ qualified candidates of any gender, race, religion or age with full rights to work in Australia. We will not be taking agency candidates.