Warranty Administrator

Eagers Automotive Limited; Perth; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Team member discounts

Ongoing training and development

Private health insurance

Job summary

Big Rock Toyota in Perth is seeking a full-time Warranty Administrator to efficiently process and manage automotive warranty claims. Reporting to the Service Manager, you will review documentation, liaise with service staff and manufacturers, and ensure compliance with policy timelines.

The role offers a Monday–Friday roster, opportunities for progression within a large automotive group, and access to training programs and staff benefits.

Qualifications

• Experience in automotive warranty administration.
• Prior dealership environment experience preferred.
• Ability to interpret warranty policies and procedures.
• Strong attention to detail and accuracy.
• Good communication across departments.
• Proficient with dealer management systems (Pentana/ERA) and Excel.

Responsibilities

• Process and submit warranty claims in line with manufacturer requirements.
• Review repair orders and supporting docs for claim accuracy.
• Monitor outstanding claims and resolve discrepancies.
• Reconcile warranty receivables and assist month-end reporting.
• Liaise with service advisors, technicians and manufacturers.
• Maintain accurate warranty records and documentation.
• Support administration team with ad hoc duties.
• Assist with warranty audits and claim reviews.

Skills

Warranty administration

Dealership experience

Attention to detail

Organisational skills

Time management

Communication skills

Education

Tools

Pentana

ERA system

MS Excel

Job description

About the Role
Big Rock Toyota is seeking a full time highly organised and detail-oriented Warranty Administrator to join our team.
Reporting to the Service Manager, you will play a key role in ensuring warranty claims are processed accurately and efficiently, while maintaining compliance with manufacturer policies and dealership procedures. This position is ideal for someone with strong administration skills who enjoys working in a fast-paced environment and liaising with multiple stakeholders.
As a Warranty Administrator, you will be responsible for managing manufacturer warranty claims from submission through to reconciliation, ensuring all documentation is accurate and completed within required timeframes.

What you will be doing:

• Process and submit warranty claims in line with manufacturer requirements
• Review repair orders and supporting documentation for claim accuracy
• Monitor outstanding warranty claims and resolve discrepancies
• Reconcile warranty receivables and assist with month-end reporting
• Liaise with Service Advisors, Technicians and manufacturer representatives
• Maintain accurate warranty records and supporting documentation
• Ensure compliance with manufacturer and dealership warranty policies
• Assist with warranty audits and claim reviews
• Support the broader administration team with ad hoc duties as required

What's in it for you:

• Monday to Friday roster
• Represent one of Australia's most trusted automotive brands
• Team member discounts across automotive products and services
• Stable, full-time employment with opportunities for progression
• Be part of a large, multi-national automotive group with dealerships and brands across Australia, New Zealand and beyond, giving you real opportunities to move, grow or change brands over time
• Access ongoing training through our Learning Together program, including technical courses, personal development and career support throughout your employment
• Use the Telus Health MyCoach Employee Assistance Program for confidential support across mental health, physical health and nutrition, financial advice, family and relationship support, and stress management
• Take advantage of a wide range of employee benefits including discounts on vehicle purchases, parts and servicing, private health insurance, Crown Perth accommodation, plus additional paid parental leave for eligible team members

Skills & Experience

• Previous automotive warranty administration experience highly regarded
• Experience working within a dealership environment preferred
• Exposure to Pentana, ERA or similar dealer management systems advantageous
• Strong attention to detail and accuracy
• Excellent organisational and time management skills
• Ability to interpret manufacturer warranty policies and procedures
• Strong communication skills with the ability to liaise across departments
• Intermediate Microsoft Office skills, particularly Excel
• Ability to work to deadlines in a fast-paced environment

Big Rock Toyota is part of Eagers Automotive, Australia's largest automotive retailer, with over 9,000 team members across 300 dealerships throughout Australia, New Zealand and Canada. Representing 33 car brands and 11 truck and bus brands, we are driven by a commitment to outstanding guest experiences.

We are an equal opportunity employer and would love to hear from you if the above details resonate with you!

Eagers Automotive - Moving together.