Warranty Administrator

Western Truck Group; Toowoomba Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Western Truck Group in Toowoomba is seeking a Warranty Administrator to manage warranty and contract repair claims across the brand network. You will work closely with service and workshop teams to ensure accuracy, compliance and timely cost recovery.

The role requires strong administration, attention to detail, clear communication and the ability to prioritise in a busy dealership environment, with automotive/truck experience considered highly advantageous.

Qualifications

• Previous experience in warranty administration or a service department; dealership experience is preferred but not essential.
• Strong administration, attention to detail and computer skills, including online systems.
• Clear communication and customer service skills.
• Organised, reliable and able to manage competing priorities in a fast-paced environment.

Responsibilities

• Prepare, submit and manage warranty and contract repair claims across multiple dealer brands, ensuring accuracy, compliance and supporting documentation.
• Monitor claim approvals, rejections and payments to support timely cost recovery.
• Maintain accurate warranty records and databases and support efficient warranty parts storage and flow.
• Liaise with service and workshop teams to verify repair information and resolve warranty-related enquiries.
• Assist with Service Department administration, including work order generation and system updates.
• Support warranty team members, branches and service partners with claim overflows, warranty procedures, systems, training and continuous improvement initiatives.

Skills

Warranty administration

Service department experience

Attention to detail

Customer service

Organisational skills

Computer skills

CRM software

Tools

CRM software

Job description

Western Truck Group (WTG) delivers trusted truck sales, parts, and service across Queensland, the Northern Territory, and regional New South Wales. With 8 dealerships and 20 Customer Service Centres, we support leading brands including Volvo, UD, Mack, and Isuzu—forming one of Australia’s largest service networks.

At WTG, you’ll join a practical, supportive team that values accuracy, good ideas and continuous improvement. It’s a workplace where you can take ownership of your work, build your knowledge and make a genuine contribution.

We’re looking for a Warranty Administrator to join our team based in Toowoomba. You’ll manage warranty and contract repair claims, work closely with service and workshop teams, and help keep claims accurate, compliant and moving, supporting timely cost recovery and positive customer outcomes.

Key Responsibilities:

Prepare, submit and manage warranty and contract repair claims across multiple dealer brands, ensuring accuracy, compliance and supporting documentation.

Monitor claim approvals, rejections and payments to support timely cost recovery.

Maintain accurate warranty records and databases and support efficient warranty parts storage and flow.

Liaise with service and workshop teams to verify repair information and resolve warranty-related enquiries.

Assist with Service Department administration, including work order generation and system updates.

Support warranty team members, branches and service partners with claim overflows, warranty procedures, systems, training and continuous improvement initiatives.

Other Skills and/or Experience:

Previous experience in warranty administration or a service department; dealership experience is preferred but not essential.

Strong administration, attention to detail and computer skills, including online systems.

Clear communication and customer service skills.

Organised, reliable and able to manage competing priorities in a fast-paced environment.

Automotive, truck or dealership experience is highly regarded but not essential.

Why Join WTG?

Be part of a growing, forward-thinking organisation.

Work with a supportive and collaborative team.

Contribute to improvements in warranty processes and service outcomes.

Competitive salary and benefits.

Career development and growth opportunities.

Applications

WTG are committed to creating a diverse and inclusive workplace and encourage applications from people of all backgrounds, cultures, and identities.

Only shortlisted applicants will be contacted.