Customer Service & Parts Representative (Training Provided)

Western Truck Group; Chevallum; On-site; AUD 45,000 - 65,000; Full time

Job summary

Western Truck Group is seeking a Customer Service & Parts Representative (Training Provided) at Chevallum on the Sunshine Coast. The role welcomes candidates from customer service, retail, warehousing or admin who want to learn truck parts and systems with full training provided.

You'll support customers at counter, on phone and via email, quote and supply parts, process orders and invoices, and assist with stock control while collaborating with service teams.

Qualifications

• Experience in customer service, retail, warehousing or admin is valued.
• Willingness to learn about truck parts and transport.
• Good communication and between-team collaboration skills.

Responsibilities

• Provide friendly and professional support to customers across counter, phone, email and other channels.
• ],
• CoT_job_summary_short
• job_summary_short

Skills

Customer service

Communication

Computer literacy

Organised

Education

Certificate III in Automotive Sales (Parts Interpreting)

Tools

Forklift license

Job description

Customer Service & Parts Representative (Training Provided)

Customer Service & Parts Representative (Training Provided)

(Parts Interpreter)

About Western Truck Group

Western Truck Group (WTG) delivers trusted truck sales, parts, and service across Queensland, the Northern Territory, and regional New South Wales. With 8 dealerships and 20 Customer Service Centres, we support leading brands including Volvo, UD, Mack, and Isuzu—forming one of Australia’s largest service networks.

At WTG, we’re striving to foster an environment grounded in integrity, innovation, and a commitment to excellence. Our goal is to empower our people to grow, contribute meaningfully, collaborate, and find fulfilment in their work. If you're looking to be part of a team that’s evolving and focused on continuous improvement, WTG could be the perfect fit.

We have an opportunity for a Customer Service & Parts Representative to join our team based at Chevallum at the Sunshine Coast. Whether you're an experienced Parts Interpreter or bring a background in customer service, retail, warehousing, administration or the automotive industry, we'd love to hear from you. Full training will be provided to help you develop your knowledge of truck parts, systems and processes.

Key Responsibilities:

Provide friendly and professional support to customers across the counter, phone, email and other enquiry channels.

Interpret customer needs and assist with identifying, quoting and supplying the right parts and accessories.

Process customer quotes, orders, payments, invoices, credits and related documentation accurately.

Build strong relationships with customers and support the growth of parts sales through reliable service and follow-up.

Work closely with the Service Department and wider branch team to support daily operations.

Assist with parts ordering, receipting, stock control, stocktaking and maintaining accurate inventory records.

Keep retail displays and promotions well presented, current and easy for customers to navigate.

Follow all safety, quality and operational procedures to help maintain a safe and efficient workplace.

About You:

You enjoy helping customers and take pride in delivering great service.

You are organised, reliable and able to manage competing priorities.

You are confident using computers and learning new systems.

You communicate clearly and build positive relationships with customers and colleagues.

Experience in customer service, retail, administration, warehousing, automotive or parts environments will be highly regarded.

Previous Parts Interpreter experience is welcome but not essential.

A willingness to learn about truck parts and the transport industry is essential, with full training provided.

A current Australian Driver's Licence is preferred, and a forklift licence would be an advantage.

Desirable - you hold a Certificate III in Automotive Sales (Parts Interpreting) or have equivalent experience.

No Prior Parts Experience? That's Okay.

We're looking for people with the right attitude, customer focus and willingness to learn. If you've worked in retail, customer service, administration, hospitality, warehousing, trades or the automotive industry, we'll provide the training and support needed to build a successful career in parts.

Why Join WTG?

Gain exposure to leading truck brands including Volvo, UD, and Mack.

Full training provided, including ongoing support from experienced team members.

Opportunity to build a long-term career in the heavy vehicle industry.

Learn from industry experts and develop specialist product knowledge.

Applications

WTG is committed to creating a diverse and inclusive workplace and encourages applications from people of all backgrounds, cultures, and identities.

Only shortlisted applicants will be contacted.