Warranty Administrator

Aeroklas; Brisbane; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Employee discounts on 4x4 gear

Full-time role with competitive pay

Flexible start and finish times

Employee Assistance Program

Job summary

Aeroklas is seeking a Warranty Administrator to process warranty claims for 4x4 accessories and vehicle upgrades from our head office in Brendale, Australia. This transactional role connects customers, suppliers and internal teams to ensure timely, accurate claim resolutions that support our adventure-ready reputation.

You will handle claims with precision, maintain records, and apply terms consistently while collaborating across national teams.

Qualifications

• Previous experience in a warranty administration or transactional processing role (preferred).
• Strong attention to detail and accuracy in data entry and documentation.

Responsibilities

• Process warranty claims accurately and in a timely manner.
• Liaise with suppliers, branches and customers to gather required documentation and resolve queries.
• Maintain clear and up-to-date records of claims and outcomes.
• Apply warranty terms and conditions consistently across claims.
• Collaborate with your team to manage national claim volumes.
• Support reporting and analysis of claims data to identify trends and improvements.

Skills

Warranty administration

Transactional processing

Attention to detail

Teamwork

Clear communication

Automotive familiarity

Warranty systems

Data entry

Tools

Warranty/claims systems

Job description

Join our team as a Warranty Administrator, where you'll play a key role in processing warranty claims for 4x4 accessories and vehicle upgrades across Australia out of our head office in Brendale.

This is a transactional role that requires precision, efficiency, and strong attention to detail. You’ll be the link between customers, suppliers, and internal departments, helping ensure timely and accurate claim resolutions that support the adventure-ready reputation for the entire Aeroklas Asia Pacific Group.

Key Responsibilities:

• Process warranty claims accurately and in a timely manner
• Liaise with suppliers, branches and customers to gather required documentation and resolve queries
• Maintain clear and up-to-date records of claims and outcomes
• Apply warranty terms and conditions consistently across claims
• Collaborate with your team to manage national claim volumes
• Support reporting and analysis of claims data to identify trends and improvements

Skills & Experience:

• Previous experience in a warranty administration or transactional processing role (preferred - automotive industry highly regarded)
• High attention to detail and accuracy in data entry and documentation, including the ability to make decisions under pressure and information provided
• Strong organisational and time management skills
• Clear written and verbal communication skills
• Ability to work well within a team environment and contribute to a shared workload
• Familiarity with automotive components or 4x4 products is advantageous
• Intermediate computer skills (required) and experience with warranty/claims systems (highly regarded)

Why Join Us?

• Work in a supportive team that values collaboration and accountability
• Full-time role with competitive pay
• Employee discounts on our full range of 4x4 gear
• Flexible start and finish times
• Access to our Employee Assistance Program for additional support

About the Company

AAPG is a leading 4x4 accessories business, specialising in the development and distribution of 4WD accessories and camping equipment across Australia and our global distribution network. With renowned brands such as TJM, Aeroklas, Flexiglass, Bocar, and Tough Dog, we are proud of our strong Australian heritage and are excited about the journey ahead. Backed by our global parent, Eastern Polymer Group, we are poised for significant growth, and we need talented individuals like you to join us on this exciting path.

We will directly contact short-listed candidates. We hope to talk with you soon!

Aeroklas Asia Pacific Group is committed to providing equal employment opportunities regardless of race, religion, sexual orientation, age, disability, or gender identity. Applicants of diverse backgrounds are encouraged to apply. If you have a disability or special need that requires accommodation, you may contact us at*************@aeroklas.com.au