Warm Receptionist & Admin Officer (Aged Care)

Ashleigh House; Sale; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Not-for-profit employer

Supportive team

Varied role across aged care services

Community focus

Job summary

Ashleigh Community in Sale, Victoria is seeking a friendly Receptionist and Administration Officer. You will welcome residents and visitors, handle enquiries and provide admin support across aged care, retirement living and home services.

The role combines front-of-house duties with essential admin tasks in a caring, customer-focused team. A relevant admin qualification is desirable, but practical experience is valued.

Qualifications

• Previous experience in reception, administration or customer service.
• A warm, friendly, patient and respectful approach when communicating with older people and their families.
• Excellent communication and interpersonal skills.
• Strong organisational skills, attention to detail and the ability to manage competing priorities.
• Sound judgement and discretion when handling confidential or sensitive information.
• Confidence using Microsoft Office programs, together with strong computer skills and a willingness to learn new systems.
• Reliability, initiative, flexibility and a willingness to assist others.
• The ability to work both independently and as part of a supportive team.

Responsibilities

• Welcoming residents, clients, families and visitors in a friendly, respectful and professional manner.
• Answering telephone calls, responding to emails and managing enquiries, ensuring messages are communicated and followed up promptly.
• Assisting with residential aged care enquiries, facility tours and admissions documentation.
• Supporting retirement living enquiries, resident correspondence and maintenance requests.
• Assisting with Support at Home enquiries, intake documentation and appointment bookings.
• Preparing correspondence, maintaining accurate records and providing general administrative assistance.
• Ensuring visitor registration, confidentiality, privacy and infection prevention procedures are followed.
• Identifying and promptly referring urgent enquiries or concerns to the appropriate staff member.
• Working collaboratively with colleagues to provide efficient and responsive administrative support.

Skills

Communication skills

Interpersonal skills

Organisational skills

MS Office

Customer service

Reception experience

Education

Administration qualification

Job description

Ashleigh Community in Sale, Victoria is seeking a friendly Receptionist and Administration Officer. You will welcome residents and visitors, handle enquiries and provide admin support across aged care, retirement living and home services.

The role combines front-of-house duties with essential admin tasks in a caring, customer-focused team. A relevant admin qualification is desirable, but practical experience is valued.