Aged Care Front Desk & Resident Services Officer

Doutta Galla Aged Care; Melbourne; Presencial; AUD 60.000 - 70.000; Jornada completa

Descripción de la vacante

Doutta Galla Aged Care is seeking a friendly Customer Service Officer for the Avondale Heights site. This full-time role serves as the first point of contact for residents, families, visitors and external stakeholders, handling front desk operations and inquiries while providing administrative support to ensure smooth daily operations.

Ideal candidates will have customer service or administration experience, preferably in aged care or healthcare, and demonstrate compassion, strong communication,

Formación

• Experience in customer service or administration, preferably in aged care or healthcare.
• Compassionate and respectful attitude toward elderly residents and families.
• Excellent verbal and written communication skills.
• Strong organisational and multitasking abilities.
• High level of professionalism and discretion.
• Proficient in Microsoft Office and database systems.
• Understanding of aged care standards and regulations (desirable).

Responsabilidades

• Greet visitors, residents and families in a warm and professional manner.
• Answer phone and email enquiries promptly and accurately.
• Provide information about services, admissions, and facility procedures.
• Assist with resident admissions and documentation processes.
• Maintain accurate records and update databases.
• Coordinate appointments and meetings.
• Support management and clinical staff with administrative tasks.
• Ensure confidentiality and compliance with privacy regulations.

Conocimientos

Customer service

Administration

Microsoft Office

Database systems

Communication skills

Privacy compliance

Aged care knowledge

Herramientas

Microsoft Office

Database systems

Descripción del empleo

Doutta Galla Aged Care is seeking a friendly Customer Service Officer for the Avondale Heights site. This full-time role serves as the first point of contact for residents, families, visitors and external stakeholders, handling front desk operations and inquiries while providing administrative support to ensure smooth daily operations.

Ideal candidates will have customer service or administration experience, preferably in aged care or healthcare, and demonstrate compassion, strong communication,