Receptionist & Admin Assistant — Welcoming Aged Care

Fresh Hope; Maitland; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Salary packaging

Novated leasing options

Birthday leave

Job summary

Fresh Hope is seeking a friendly Receptionist Administration Assistant to be the first contact for residents, families, visitors and staff at our East Maitland care service. You will handle calls, bookings and general inquiries with warmth and professionalism.

The role involves coordinating reception operations, providing admin support to the leadership team, processing invoices, and maintaining accurate records. A strong customer-service mindset and attention to detail are essential.

Qualifications

• Previous Reception and/or Administration Support experience in a fast-paced environment.
• Exceptional customer service, communication and interpersonal skills with the ability to remain calm and professional when managing competing priorities.
• Strong organisational skills, attention to detail and the ability to effectively juggle multiple tasks and deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel and Outlook) and confidence using administration systems and technology.
• High attention to detail and accuracy.
• Current Criminal History Check suitable for aged care, or willingness to obtain one.

Responsibilities

• Create a welcoming, professional and 'feel like home' experience for residents, families, visitors, contractors, health professionals and staff.
• Deliver outstanding reception services, including managing calls, enquiries, visitors, mail, bookings and customer support with warmth and professionalism.
• Coordinate visitor screening, access cards, keys, ICT asset tracking and day-to-day reception operations to ensure the home runs smoothly.
• Provide high-quality administrative support to the leadership team, including scheduling, correspondence, document preparation, events and communications.
• Process invoices, visa card reconciliations, records management and office administration tasks with a high level of accuracy and attention to detail.
• Build positive relationships across the home and contribute to a customer-focused culture that reflects our values.

Skills

Reception experience

Customer service

MS Office

Organisation

Multitasking

Tools

MS Office Suite

Administration systems

Job description

Fresh Hope is seeking a friendly Receptionist Administration Assistant to be the first contact for residents, families, visitors and staff at our East Maitland care service. You will handle calls, bookings and general inquiries with warmth and professionalism.

The role involves coordinating reception operations, providing admin support to the leadership team, processing invoices, and maintaining accurate records. A strong customer-service mindset and attention to detail are essential.