Receptionist and Administration Officer

Ashleigh House; Sale; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Not-for-profit employer

Supportive team

Varied role across aged care services

Community focus

Job summary

Ashleigh Community in Sale, Victoria is seeking a friendly Receptionist and Administration Officer. You will welcome residents and visitors, handle enquiries and provide admin support across aged care, retirement living and home services.

The role combines front-of-house duties with essential admin tasks in a caring, customer-focused team. A relevant admin qualification is desirable, but practical experience is valued.

Qualifications

• Previous experience in reception, administration or customer service.
• A warm, friendly, patient and respectful approach when communicating with older people and their families.
• Excellent communication and interpersonal skills.
• Strong organisational skills, attention to detail and the ability to manage competing priorities.
• Sound judgement and discretion when handling confidential or sensitive information.
• Confidence using Microsoft Office programs, together with strong computer skills and a willingness to learn new systems.
• Reliability, initiative, flexibility and a willingness to assist others.
• The ability to work both independently and as part of a supportive team.

Responsibilities

• Welcoming residents, clients, families and visitors in a friendly, respectful and professional manner.
• Answering telephone calls, responding to emails and managing enquiries, ensuring messages are communicated and followed up promptly.
• Assisting with residential aged care enquiries, facility tours and admissions documentation.
• Supporting retirement living enquiries, resident correspondence and maintenance requests.
• Assisting with Support at Home enquiries, intake documentation and appointment bookings.
• Preparing correspondence, maintaining accurate records and providing general administrative assistance.
• Ensuring visitor registration, confidentiality, privacy and infection prevention procedures are followed.
• Identifying and promptly referring urgent enquiries or concerns to the appropriate staff member.
• Working collaboratively with colleagues to provide efficient and responsive administrative support.

Skills

Communication skills

Interpersonal skills

Organisational skills

MS Office

Customer service

Reception experience

Education

Administration qualification

Job description

Join the team at Ashleigh Community - Sale, Victoria

Are you a people person who enjoys variety, keeping busy and making others feel welcome?

Ashleigh Community is looking for a friendly, organised and reliable Receptionist and Administration Officer to join our team in Sale in a full-time position.

This is a wonderful opportunity to become part of a caring and supportive organisation where your work makes a real difference to older people, their families and the wider community.

About Ashleigh Community

Ashleigh Community is a locally managed, not-for-profit organisation that has been supporting older Gippslanders for more than 45 years.

We are proud to provide quality residential aged care, retirement living and Support at Home services, helping older people remain connected, supported and valued within their community.

Our team is committed to providing compassionate, respectful and person-centred services, and we are looking for someone who shares these values.

About the Role

As our Receptionist and Administration Officer, you will be one of the welcoming faces of Ashleigh Community, helping residents, clients, families and visitors feel comfortable, informed and connected to the right people.

This is a varied and rewarding position that combines reception duties with administration support across our residential aged care, retirement living and Support at Home services.

No two days will be quite the same! You will enjoy working with people, managing competing priorities and contributing to the smooth day-to-day operation of our services.

Your key responsibilities will include:

• Welcoming residents, clients, families and visitors in a friendly, respectful and professional manner.
• Answering telephone calls, responding to emails and managing enquiries, ensuring messages are communicated and followed up promptly.
• Assisting with residential aged care enquiries, facility tours and admissions documentation.
• Supporting retirement living enquiries, resident correspondence and maintenance requests.
• Assisting with Support at Home enquiries, intake documentation and appointment bookings.
• Preparing correspondence, maintaining accurate records and providing general administrative assistance.
• Ensuring visitor registration, confidentiality, privacy and infection prevention procedures are followed.
• Identifying and promptly referring urgent enquiries or concerns to the appropriate staff member.
• Working collaboratively with colleagues to provide efficient and responsive administrative support.

About You

We are looking for someone who genuinely enjoys helping others, has a positive attitude and takes pride in providing excellent customer service.

To be successful in this role, you will bring:

• Previous experience in reception, administration or customer service.
• A warm, friendly, patient and respectful approach when communicating with older people and their families.
• Excellent communication and interpersonal skills.
• Strong organisational skills, attention to detail and the ability to manage competing priorities.
• Sound judgement and discretion when handling confidential or sensitive information.
• Confidence using Microsoft Office programs, together with strong computer skills and a willingness to learn new systems.
• Reliability, initiative, flexibility and a willingness to assist others.
• The ability to work both independently and as part of a supportive team.

Previous experience in aged care, health, retirement living or community services will be highly regarded.

A relevant administration qualification would be desirable; however, we also value practical experience and a genuine commitment to providing quality service.

Why Join Ashleigh Community?

At Ashleigh Community, you will be more than just a member of the administration team. You will play an important part in creating a welcoming and supportive environment for the people who live in, visit and access our services.

We offer the opportunity to:

• Join a respected, locally managed, not-for-profit organisation with strong community connections.
• Work alongside a friendly, dedicated and supportive team.
• Enjoy a varied role with opportunities to develop your administration skills across different aged care services.
• Build meaningful relationships with residents, clients, families and colleagues.
• Make a positive difference in the lives of older people in Gippsland.

Employment Requirements

As part of our commitment to providing safe and quality aged care services, the successful applicant will be required to comply with the Aged Care Code of Conduct, relevant Aged Care Quality Standards and organisational policies and procedures.

Appointment will be subject to satisfactory pre-employment checks, including applicable aged care worker screening requirements, such as a suitable National Police Certificate or NDIS worker screening clearance, as appropriate.

Applicable infection prevention and immunisation requirements will also apply.

For a position description or confidential enquiry, contact Janis Veldwyk, Human Resources , at ******@ashleighcommunity.com.au.

Applications close 8 November 2026 or upon successful applicant appointed.

Ashleigh Community welcomes applicants from all backgrounds. Please let us know if you need any adjustments to participate in the recruitment process.

Applicants must reside in and have the right to work in Australia.