Warehouse 2IC

Norma Pacific; Gold Coast City; On-site; AUD 60,000 - 85,000; Full time

Job summary

NORMA Pacific is seeking a hands-on Warehouse 2IC to support the Warehouse Supervisor in day-to-day operations on the floor. The role emphasizes leadership by example, safety, accuracy, service levels and continuous improvement.

Ideal candidates have LF forklift licensing, reach truck experience, and stock picker capability, with strong knowledge of receiving, dispatch and inventory control. This on-site role suits experienced warehouse professionals committed to safety and efficiency.

Qualifications

• Experience in a warehouse, distribution or logistics environment.
• LF forklift license is required; reach truck experience is highly regarded.
• Current LO stock picker license is highly desirable.
• Strong understanding of receiving, dispatch, pick/pack, inventory control and housekeeping standards.
• Confident using warehouse management systems and basic computer applications.
• Strong attention to detail with the ability to work accurately in a fast-paced environment.
• Clear communication skills and the ability to support, coach and positively influence team members.
• Commitment to Occupational Health and Safety and safe operating procedures.
• Physically fit to lift and move products up to 20kg using proper manual handling techniques.

Responsibilities

• Support the Warehouse Supervisor with daily activities across receiving, put away, replenishment, picking, packing, dispatch and inventory control.
• Provide direction to warehouse team to meet daily priorities and KPIs.
• Operate forklifts and material handling equipment safely, including reach truck when required.
• Maintain accurate warehouse records and system transactions in the WMS.
• Assist with cycle counts, stock investigations and housekeeping.
• Promote safe work practices and SOP adherence.
• Identify practical improvements to workflow, safety, accuracy and productivity.

Skills

Leadership

Attention to detail

Communication

Safety awareness

Tools

Forklift license

Reach truck experience

Stock picker license

WMS experience

Job description

NORMA Pacific is seeking a hands‑on Warehouse 2IC to support the Warehouse Supervisor in the day‑to‑day coordination of warehouse operations. This role is ideal for an experienced warehouse professional who enjoys working on the floor, leading by example, supporting team performance, and maintaining a strong focus on safety, accuracy, service levels and continuous improvement.

Key responsibilities

• Support the Warehouse Supervisor with daily warehouse activities across receiving, put away, replenishment, picking, packing, dispatch and inventory control.
• Provide clear direction and support to warehouse team members to help achieve daily operational priorities, customer delivery expectations and warehouse KPIs.
• Operate forklifts and material handling equipment safely, including reach truck operation where required.
• Maintain accurate warehouse records, documentation and system transactions using warehouse management systems.
• Assist with cycle counts, stock investigations, inventory accuracy and general warehouse housekeeping.
• Promote safe work practices and ensure staff, visitors and contractors follow site safety requirements and standard operating procedures.
• Contribute to process improvement by identifying practical ways to improve workflow, safety, accuracy and productivity.

About you

• Previous experience in a warehouse, distribution or logistics environment, ideally in a leading hand, 2IC or senior store person capacity.
• Current LF forklift license is required; reach truck experience is highly regarded.
• Current LO stock picker license is highly desirable.
• Strong understanding of receiving, dispatch, pick/pack, inventory control and warehouse housekeeping standards.
• Confident using warehouse management systems and basic computer applications.
• Strong attention to detail with the ability to work accurately in a fast‑paced environment.
• Clear communication skills and the ability to support, coach and positively influence team members.
• A strong commitment to Occupational Health and Safety, manual handling requirements and safe operating procedures.
• Physically fit and able to safely lift and move products up to and including 20kg using correct manual handling techniques.
• Self‑motivated, reliable and able to prioritise tasks to meet agreed targets and customer delivery expectations.

About us

NORMA Pacific is part of the Global NORMA Group, supplying a broad range of clamping, connecting and water management products for the Industrial, Agricultural, Automotive and Irrigation markets. NORMA Group is a global market and technology leader in Engineered Joining Technology solutions, with more than 60 years of manufacturing and product-development experience. Headquartered in Maintal, Germany, employing more than 8,100 employees, it has a global network of manufacturing facilities and numerous sales and distribution sites across Europe, the Americas and Asia-Pacific.