VP, Sales & Service Australia West — Hybrid Leader

Metso; Perth; Hybrid; AUD 350,000 - 520,000; Full time

Benefits offered by this job

Leadership impact

Career growth

Wellbeing & safety

Competitive pay

Flexible working

Parental leave

Global network

Job summary

Metso seeks a commercially minded, people-focused Vice President, Sales & Service Australia West, based in Perth, Western Australia. You will report to the President, Asia Pacific Market Area, leading the Australia West Sales & Service organisation with Site Account Management, Inside Sales and Customer Service teams.

You will own end-to-end commercial performance across Australia West, drive integrated sales and service growth, establish customer strategy, and ensure a high-performing, safe,

Responsibilities

• Lead Australia West as an integrated commercial business, setting customer strategy and market coverage to deliver profitable sales and service growth.
• Own end-to-end commercial performance, including revenue, margin and order intake, across transactional sales, solutions, contracts, capital offerings and lifecycle service opportunities.
• Define target customers, installed-base opportunities and growth segments, and align coverage models and resources to capture them.
• Drive pipeline quality through disciplined funnel management, structured account planning and proactive pursuit of priority opportunities.
• Lead Site Account Management and Inside Sales to expand market coverage, improve conversion and strengthen customer intimacy.
• Oversee customer service and quotation processes to deliver timely, accurate and high-quality responses.
• Use data and commercial insights to improve forecast reliability, pricing discipline, margin, win rates, customer retention and share of wallet.
• Partner closely with Service Operations, product and solution teams, Business Lines and commercial functions so customer demand is converted into integrated solutions and safe, profitable delivery.
• Translate Market Area and global direction into clear Australia West action plans, priorities and operating rhythms.
• Strengthen governance and adoption of global processes, sales models, ERP and CRM systems.
• Model visible safety leadership, build trusted senior customer relationships and continuously improve the customer experience.
• Build leadership depth and capability across your team, creating an accountable, inclusive and high-performing culture, and contribute to Asia Pacific-wide decisions as a member of the leadership team.

Job description

Metso seeks a commercially minded, people-focused Vice President, Sales & Service Australia West, based in Perth, Western Australia. You will report to the President, Asia Pacific Market Area, leading the Australia West Sales & Service organisation with Site Account Management, Inside Sales and Customer Service teams.

You will own end-to-end commercial performance across Australia West, drive integrated sales and service growth, establish customer strategy, and ensure a high-performing, safe,