Senior Manager, Product Sales Support

Metso Australia Pty Ltd; Perth; Hybrid; AUD 90,000 - 150,000; Full time

Benefits offered by this job

Hybrid work arrangements

Wellbeing benefits

Learning and development programs

Global opportunities

Job summary

Metso Australia Pty Ltd in Perth is seeking a motivated Product Sales Support professional to join our Australia Pacific Asia team. The role focuses on providing specialized Bulk Material Handling technical sales support, managing the sales process, and collaborating with sales teams to build campaigns and prioritize opportunities.

You will interface between markets and product teams, assist with product development, training, and value augmentation, and may travel up to 70% regionally.

Qualifications

• Bachelor’s degree in Electrical and Automation Engineering or equivalent.
• 4 to 6 years of relevant experience in bulk materials handling or mining sectors.
• Strong communication, analytics, and cross-functional collaboration skills.

Responsibilities

• Lead or support sales for service offerings and technologies.
• Act as Solution Lead on sales cases based on competence and situation.
• Collaborate with market area sales teams to align efforts.
• Perform site surveys and understand customer requirements.
• Oversee sales case progression from lead to proposal and negotiations.

Skills

Engineering fundamentals

Communication

Excel

Negotiation

Education

Electrical & Automation Eng.

Tools

Excel

Word

PowerPoint

Job description

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.

Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self-automated and driven.

Our values of high ambition-always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working. They are the guiding principles we expect everyone to act accordingly, and we believe that by living our values we will build a common, thriving culture.

Introduction:

We are seeking a motivated and technically-oriented Product Sales Support (Advanced Automation, Electrical and Software Services) professional to join our team for the Australia Pacific Asia region. This role involves providing specialized Bulk Material Handling technical sales support, managing and driving the sales process, and collaborating with sales teams to build campaigns, prioritis[e] opportunities, and develop solutions. The role has a focus on understanding the customers’ business and being able to determine the best solution to suit their needs and requirements. This position will be the interface between the market area and the business line product teams, ensuring alignment and effective communication. The position supports product development teams in creating and deploying offerings, best practices, sales training, and value augmentation. This position can be based in Perth, but we are happy to offer flexible working options, including hybrid arrangements. This position may require up to 70% travel, predominantly regionally and occasional globally.

Team You Belong To

You will join a team of Technical Product and Sales experts enthusiastic about technical development and business growth. The goal of the team is to provide high-quality technical solutions for customer opportunities and projects, ensuring that our proposed solutions are viewed as the superior choice for our customers, promoting brand value, and achieving booking and margin results. We work closely with internal stakeholders, such as Sales, Proposals, Engineering, and Project Management teams in a global setting.

What You’ll Do

• Sales Support: Lead or support sales for designated service offerings and technologies.
• Solution Lead: Act as the Solution Lead on sales cases based on competence and situation.
• Business Line and Market Area collaboration: As part of the business line, work within the embedded Market Area sales team to ensure alignment and facilitating a seamless interface.
• Customer Understanding: Perform site surveys and understand customers’ requirements.
• Value Co-Creation: Ensure effective value co-creation with customers.
• Sales Case Management: Oversee the progress of sales cases from lead to proposal and negotiations, ensuring profitability.
• Market Understanding: Keep abreast of market, competition, and industry best practices.
• Training: Coach and train market area service sales teams.
• Compliance: Ensure adherence to sales processes, proposal, and risk management procedures.
• Product Development: Collaborate with the product development team to manage products/offerings.
• Feedback: Provide frontline feedback and improvement ideas to product development and delivery teams.
• Warranty and Inspection: Support warranty processes, validate information on the installed base, and review inspection reports.

Who You Are

• Bachelor’s degree in Electrical and Automation Engineering.
• 4 to 6 years of relevant experience.
• Bulk Materials Handling knowledge.
• Skills: Strong background in engineering design principles, product knowledge of major mining equipment, excellent communication skills, ability to understand and communicate issues domestically and internationally, and high-level computer skills (Excel, Word, PowerPoint).
• Knowledge: Electrical, automation and software, Bulk material Handling equipment, mining to port supply chain, supplier evaluation, and risk management.
• Skills: Strategic vision, systemic vision, negotiation, assertive communication, critical analysis, and planning.

What's in It for You?

• An Inspiring Purpose: Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. At our company, you get to be part of transforming the industry and making a positive change.
• Wellbeing and Safety: Benefit from occupational healthcare, a generous benefits plan, and healthy living rewards.
• Compensation and Rewards: Global incentive program tied to business and performance targets.
• Hybrid Working Possibilities: While we advocate for meeting and collaborating in person, we believe in fostering a flexible work environment.
• A Thriving Culture: We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive Learning Opportunities: Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide Support: Leverage our network of peers across the world, offering valuable assistance. We get things done together through open and honest communication.