Visitor Experience Ambassador (Part-Time)

Aurion; Melbourne; On-site; AUD 63,000 - 71,000; Part time

Benefits offered by this job

Attractive remuneration (with benefits

Parental leave

Career progression

Job summary

Aurion is seeking a Visitor Services Officer for Melbourne Town Hall to create memorable experiences for visitors and showcase Melbourne's culture, attractions and events. You will work across a seven-day roster in the Experience Melbourne team and travel to other visitor services locations as needed.

Deliver excellent customer service, share knowledge of Melbourne and Victoria, conduct guided tours, assist with POS and stock, and mentor volunteers.

Qualifications

• Strong commitment to excellence in customer service.
• Excellent verbal communication and interpersonal skills.
• Organisational skills and reliability in a rostered environment.
• Digital literacy (Microsoft Office, databases, POS systems).
• Knowledge of Melbourne and Victoria’s attractions and events.
• Previous visitor services or tourism experience (desirable).

Responsibilities

• Deliver accurate, timely customer service to visitors in person and online
• Share knowledge of Melbourne’s attractions, events, culture, and history
• Conduct guided tours and represent the City of Melbourne with professionalism
• Assist with retail displays, collateral, stock management, and point of sale transactions
• Support and mentor volunteers and contribute to continuous service improvements

Job description

Aurion is seeking a Visitor Services Officer for Melbourne Town Hall to create memorable experiences for visitors and showcase Melbourne's culture, attractions and events. You will work across a seven-day roster in the Experience Melbourne team and travel to other visitor services locations as needed.

Deliver excellent customer service, share knowledge of Melbourne and Victoria, conduct guided tours, assist with POS and stock, and mentor volunteers.