Visitor Experience & Tours Associate (Part-Time)

City of Melbourne; Melbourne; On-site; AUD 63,000 - 71,000; Part time

Benefits offered by this job

Flexible working

Study assistance

Corporate discounts

Parental leave

Job summary

The City of Melbourne is seeking a Visitor Services Officer to welcome visitors at Melbourne Town Hall and other locations. You will deliver friendly customer service, share knowledge of Melbourne's attractions, and conduct guided tours as part of Team Melbourne.

This part-time role requires a seven-day roster and a passion for our vibrant, liveable city. Join a values-driven organisation with flexible working options, strong leave entitlements, and opportunities to develop skills in a creative

Qualifications

• Deliver accurate, timely customer service to visitors in person and online.
• Share knowledge of Melbourne’s attractions, events, culture, and history.
• Conduct guided tours and represent the City of Melbourne with professionalism.
• Assist with retail displays, collateral, stock management, and point of sale transactions.
• Support and mentor volunteers and contribute to continuous service improvements.

Responsibilities

• Deliver accurate, timely customer service to visitors in person and online.
• Share knowledge of Melbourne’s attractions, events, culture, and history.
• Conduct guided tours and represent the City of Melbourne with professionalism.
• Assist with retail displays, collateral, stock management, and point of sale transactions.
• Support and mentor volunteers and contribute to continuous service improvements.

Skills

Customer service

Verbal communication

Interpersonal skills

Knowledge of Melbourne attractions

Tour guidance (desirable)

Job description

The City of Melbourne is seeking a Visitor Services Officer to welcome visitors at Melbourne Town Hall and other locations. You will deliver friendly customer service, share knowledge of Melbourne's attractions, and conduct guided tours as part of Team Melbourne.

This part-time role requires a seven-day roster and a passion for our vibrant, liveable city. Join a values-driven organisation with flexible working options, strong leave entitlements, and opportunities to develop skills in a creative