Visitor Experience Specialist – Part Time Tours

Council Jobs; Melbourne; On-site; AUD 63,000 - 71,000; Part time

Benefits offered by this job

Attractive remuneration & benefits

Excellent leave entitlements

Career progression

Job summary

City of Melbourne is seeking a Visitor Services Officer in the Experience Melbourne branch to connect visitors with Melbourne’s culture, attractions and events. This role is based at Melbourne Town Hall with opportunities to work across other visitor services locations and programs, on a seven-day roster.

You’ll deliver accurate customer service, share knowledge of local venues, conduct guided tours, support retail and volunteers, and contribute to continuous service improvement.

Qualifications

• Strong commitment to excellence in customer service.
• Excellent verbal communication and interpersonal skills.
• Organisational skills and reliability in a rostered environment.
• Knowledge of Melbourne and Victoria’s attractions and events.
• Previous visitor services or tourism experience (desirable).

Responsibilities

• Deliver accurate, timely customer service to visitors in person and online.
• Share knowledge of Melbourne’s attractions, events, culture, and history.
• Conduct guided tours and represent the City of Melbourne with professionalism.
• Assist with retail displays, collateral, stock management, and point of sale transactions.
• Support and mentor volunteers and contribute to continuous service improvements.

Skills

Customer service

Verbal communication

Interpersonal skills

Organisational skills

Knowledge of Melbourne attractions

Job description

City of Melbourne is seeking a Visitor Services Officer in the Experience Melbourne branch to connect visitors with Melbourne’s culture, attractions and events. This role is based at Melbourne Town Hall with opportunities to work across other visitor services locations and programs, on a seven-day roster.

You’ll deliver accurate customer service, share knowledge of local venues, conduct guided tours, support retail and volunteers, and contribute to continuous service improvement.