Visitor Experience Lead — Multi-Venue Training & Operations

UOM University of Melbourne; Parkville; In loco; AUD 101.000 - 109.000; Tempo pieno

Vantaggi offerti da questo lavoro

17% superannuation

Salary packaging

Health & wellbeing programs

Professional development opportunities

Discounted services

Descrizione del lavoro

The University of Melbourne is seeking a dedicated Visitor Experience Leader to steer front‑of‑house teams across multiple university museums and galleries in Parkville, Australia. You will shape inclusive visitor experiences and oversee safe, smooth operations daily, collaborating closely with curatorial, programs and operations colleagues.

You will recruit, train and mentor staff, implement policies and reporting, and contribute insights to exhibitions and programming to enhance accessibility

Competenze

• Holds a relevant degree or equivalent experience in arts, cultural management, visitor services or related disciplines.
• Experience coordinating visitor or customer operations in complex, multi-venue or high-volume public environments.
• Proven ability to supervise and coach large, diverse casual teams, including setting expectations and supporting performance.
• Design and facilitate engaging training, induction and development activities for staff or volunteers.
• Knowledge of risk, occupational health and safety, accessibility and visitor experience in public venues.
• Use of operational data, reporting and incident insights to improve workflows, systems and audience experiences.

Mansioni

• Lead, mentor and supervise casual Visitor Experience teams to maintain clear expectations, accountability and wellbeing.
• Plan and deliver recruitment, induction and exhibition training programmes that align with curatorial, operational and service standards.
• Coordinate day‑to‑day visitor operations across sites, resolving issues and incidents with timely communication and escalation.
• Implement visitor experience policies, reporting and feedback systems to support continuous improvement across venues.
• Contribute audience‑focused insights to exhibition and programme planning, ensuring accessibility and engagement priorities are embedded.

Descrizione del lavoro

The University of Melbourne is seeking a dedicated Visitor Experience Leader to steer front‑of‑house teams across multiple university museums and galleries in Parkville, Australia. You will shape inclusive visitor experiences and oversee safe, smooth operations daily, collaborating closely with curatorial, programs and operations colleagues.

You will recruit, train and mentor staff, implement policies and reporting, and contribute insights to exhibitions and programming to enhance accessibility