Guest Experience Specialist — Part Time

66YKJ; Melbourne; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Exclusive staff discounts on F&B and酒店

Life with the Works program – flexible

Training programs and career growth

Employee Assistance Program

Referral incentives

Largest hotel network in the world – D

Job summary

AC Hotels Marriott International is seeking a Guest Service Agent in Melbourne's Southbank. This part-time role focuses on delivering exceptional guest experiences, fielding enquiries, and supporting the guest services team with daily operations.

You will know the hotel and local area inside-out to exceed guest expectations, assist with room assignments per guest requests, and help verify billing while maintaining meticulous service standards in a fast-paced environment.

Qualifications

• OPERA PMS experience or equivalent required.
• Relevant experience in a similar role.
• Working rights in Australia.
• Enthusiastic to elevate your career.

Responsibilities

• Support Guest Services team with general operational tasks.
• Be an expert on the hotel and surrounding area to exceed guest expectations.
• Assign rooms according to guest requests and preferences.
• Handle general hotel enquiries and engage guests through experiences.
• Assist with verifying and adjusting billing for guests with attention to detail.
• Build and strengthen relationships with guests to enable future bookings.

Skills

OPERA PMS experience

Guest services experience

Self-motivated

Can-do attitude

Fast-paced environment

Education

High school diploma or GED

Job description

AC Hotels Marriott International is seeking a Guest Service Agent in Melbourne's Southbank. This part-time role focuses on delivering exceptional guest experiences, fielding enquiries, and supporting the guest services team with daily operations.

You will know the hotel and local area inside-out to exceed guest expectations, assist with room assignments per guest requests, and help verify billing while maintaining meticulous service standards in a fast-paced environment.