Casual Visitor Experience Ambassador – Tourism

Melbourne Cricket Ground; Melbourne; On-site; AUD 33,000 - 44,000; Part time

Job summary

The Melbourne Cricket Club (MCC) invites applications for a Casual - Customer Service Representative – Tourism. You will support day-to-day delivery of visitor services across MCC Tours and the Australian Sports Museum, ensuring exceptional customer experiences for diverse visitors.

Reporting to the Visitor Experience Lead, you will help set up front-of-house operations, assist with day-to-day service issues, and contribute to continuous improvements in customer service processes.

Qualifications

• Experience in tourism or visitor services.
• Strong customer service experience and passion for delivering quality service.
• Experience working with volunteers.
• Proficient computer skills including POS ticketing systems.
• Interest in sport and history.
• Flexibility to work weekends, public and school holidays.

Responsibilities

• Provide timely, courteous and professional customer service by identifying visitor needs on first point of contact.
• Make visitor needs a primary focus, taking appropriate responsibility for exceptional customer experiences.
• Ensure front-of-house and tour route setup occurs daily and communicate amendments as needed.
• Provide assistance on day-to-day visitor service issues, including complaints and system faults.
• Facilitate visitor experiences in the Game On interactive area, welcoming groups and assisting with technical issues.
• Assist the team with process improvement focused on customer service processes.

Skills

Customer service

Tourism experience

Communication

Flexibility

Volunteer management

Computer skills

Issue resolution

Multitasking

Tools

POS systems

Job description

The Melbourne Cricket Club (MCC) invites applications for a Casual - Customer Service Representative – Tourism. You will support day-to-day delivery of visitor services across MCC Tours and the Australian Sports Museum, ensuring exceptional customer experiences for diverse visitors.

Reporting to the Visitor Experience Lead, you will help set up front-of-house operations, assist with day-to-day service issues, and contribute to continuous improvements in customer service processes.