Midnight Audit & Guest Services Specialist

Accor Apartments & Realty; Tweed Heads; On-site; AUD 65,000 - 85,000; Full time

Job summary

Accor Apartments & Realty is seeking a Night Auditor to perform end-of-day accounting tasks and assist guests with late-night inquiries. You will be the calm, composed point of contact while the hotel operates through the night, ensuring accurate reporting and guest satisfaction.

The role requires independent work, a proactive approach to problem-solving, and flexibility to cover night shifts, including weekends and public holidays.

Qualifications

• Independent worker capable of taking initiative without constant supervision.
• Night Audit and/or hotel accounts experience is highly beneficial.
• Guest-centric approach with a focus on memorable experiences.
• Willingness to work a flexible rotating schedule including weekends and public holidays.

Responsibilities

• Take charge of reception desk duties and manage the night audit process, ensuring nightly reports are accurate.
• Collaborate with security to monitor building security systems and maintain a safe environment for guests and staff.
• Assist the day team to ensure seamless guest experience across day and night operations.
• Work the night shift from 11pm to 7am.

Skills

Independent worker

Night Audit experience

Guest service focus

Problem solving

Job description

Accor Apartments & Realty is seeking a Night Auditor to perform end-of-day accounting tasks and assist guests with late-night inquiries. You will be the calm, composed point of contact while the hotel operates through the night, ensuring accurate reporting and guest satisfaction.

The role requires independent work, a proactive approach to problem-solving, and flexibility to cover night shifts, including weekends and public holidays.