VIP Guest Services & Night Audit Specialist

Accor; Whitsunday Regional; Sur place; AUD 48 000 - 62 000; Plein temps

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Résumé du poste

Mantra Club Croc, part of the Accor group, invites you to join as Guest Service Agent/Night Audit in Airlie Beach, Whitsundays. You will welcome guests, manage check-in/check-out, and perform nightly audit duties to ensure financial accuracy and guest satisfaction.

You will work across a rotating schedule, including nights and holidays, with a focus on security-minded service and local knowledge to enhance guest experiences.

Qualifications

• Innovative approach to exceeding customer service expectations.
• Collaborate within teams and work independently.
• Multi-task under pressure with strong organisational skills.
• Proficiency in written and verbal communication.
• Previous hotel front desk experience is a valuable asset.
• Flexible rotating schedule including nights, overnights, weekends and public holidays.

Responsabilités

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Work closely with security to keep a watchful eye on the building's security systems, contributing to a safe and secure environment for guests and staff alike
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Take charge of the reception desk duties and manage the crucial night audit process, ensuring that nightly reports are accurate and up to date
• Display proficiency in accurately handling reservations and managing guest accounts

Connaissances

Customer service

Team collaboration

Multitasking

Communication skills

Description du poste

Mantra Club Croc, part of the Accor group, invites you to join as Guest Service Agent/Night Audit in Airlie Beach, Whitsundays. You will welcome guests, manage check-in/check-out, and perform nightly audit duties to ensure financial accuracy and guest satisfaction.

You will work across a rotating schedule, including nights and holidays, with a focus on security-minded service and local knowledge to enhance guest experiences.