Guest Services & Night Audit Specialist

Accor; Cannonvale; Sur place; AUD 52 000 - 66 000; Plein temps

Avantages offerts par ce poste

ALL Heartist Membership

Family & Friends Discounts

Accor Live Limitless (ALL) Loyalty

Accor Academy training

Networking with Accor professionals

Worldwide opportunities

Résumé du poste

Mantra Club Croc, part of Accor, invites an attentive Guest Service Agent/Night Audit to welcome guests, handle check-ins, and ensure accurate nightly reporting in a resort setting near Airlie Beach. The role requires flexible nights, weekends, and holidays, strong communication, teamwork, and a proactive approach to guest care, with access to Accor’s ALL loyalty program and training resources.

Join a global hospitality leader offering career development and discounts.

Qualifications

• Experience in hotel front desk operations is preferred.
• Ability to work nights and weekends, including public holidays.
• Strong communication and organisational skills.

Responsabilités

• Provide VIP service from check-in to check-out.
• Communicate with guests and colleagues for cohesive teamwork.
• Resolve guest issues and turn challenges into positive outcomes.
• Monitor security with the security team to ensure safety.
• Share information on local hotspots and attractions.
• Oversee night audit and ensure nightly reports are accurate.
• Handle reservations and guest accounts accurately.

Connaissances

Customer service

Team collaboration

Multitasking

Communication skills

Front desk

Night shifts

Outils

PMS system

Description du poste

Mantra Club Croc, part of Accor, invites an attentive Guest Service Agent/Night Audit to welcome guests, handle check-ins, and ensure accurate nightly reporting in a resort setting near Airlie Beach. The role requires flexible nights, weekends, and holidays, strong communication, teamwork, and a proactive approach to guest care, with access to Accor’s ALL loyalty program and training resources.

Join a global hospitality leader offering career development and discounts.