Guest Service Agent/Night Auditor - Brisbane Skytower

Song Properties group; Brisbane; Sur place; AUD 55 000 - 65 000; Plein temps

Résumé du poste

CLLIX Apartments and Hotels is seeking a Night Auditor to deliver professional overnight service, manage check-ins/check-outs, and perform end-of-day financial processing. This role supports management with audits, revenue checks, and nightly reporting across multiple properties.

The ideal candidate has strong numerical skills, attention to detail, and the ability to work independently overnight, with a guest-focused, calm, and professional approach.

Qualifications

• Strong numerical skills and attention to detail for financial reconciliations.
• Ability to work independently during overnight shifts.
• Professional, calm, guest-focused approach with good communication.

Responsabilités

• Provide professional service to guests during the overnight shift.
• Manage check-ins, check-outs, reservations and guest inquiries.
• Complete end-of-day financial processing and Night Audit in RMS.
• Reconcile room revenue, payments, adjustments, refunds, EFTPOS and credit card transactions.
• Identify discrepancies and prepare daily audit and reconciliation reports for management.
• Support finance-related projects and internal audit/compliance activities.
• Monitor lobby and building access and respond to after-hours issues.
• Conduct routine floor checks and monitor alarms and building systems.
• Escalate security, maintenance or safety concerns as required.
• Prepare clear handovers for Front Office, Housekeeping, Maintenance and management.

Connaissances

Numerical skills

Attention to detail

Independent work

Communication

Problem-solving

Incident management

Report writing

Organisational skills

Outils

RMS

Description du poste

CLLIX Apartments and Hotels is an Australian hospitality provider that manages over 8,500 self-contained, contemporary apartments across more than 52 properties in Brisbane, the Gold Coast, the Sunshine Coast, Melbourne, and Adelaide, with continued growth planned across Australia and beyond.

Bringing Australian hospitality to the world, CLLIX delivers stylish city and coastal stays through a seamless, tech-enabled experience, all with the CLLIX of a button. We bridge the gap between traditional apartments and hotels, offering the comfort and space of self-contained accommodation combined with professional hotel management and service excellence. Our priority is to ensure every guest, resident, investor, and stakeholder receives a positive and memorable experience.

We are proud to be an Equal Opportunity Employer, welcoming people with disability including mental health conditions, individuals from diverse cultural and linguistic backgrounds, members of the LGBTQIA+ community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution and the perspective you bring to shaping tomorrow’s seamless hospitality experiences.

We are proud to be an Equal Opportunity Employer, welcoming people with disability including mental health conditions, individuals from diverse cultural and linguistic backgrounds, members of the LGBTQIA+ community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution and the perspective you bring to shaping tomorrow’s seamless hospitality experiences.

About the Role:

As our Night Auditor, you will be responsible for:

• Providing professional and friendly service to guests throughout the overnight shift.
• Managing check-ins, check-outs, reservations and guest enquiries.
• Completing end-of-day financial processing and Night Audit in RMS.
• Reconciling room revenue, payments, adjustments, refunds, EFTPOS and credit card transactions.
• Identifying discrepancies and preparing daily audit and reconciliation reports for management.
• Supporting management with finance-related projects, including revenue checks, data entry, invoice coding, financial summaries and internal audit/compliance activities.
• Monitoring lobby and building access and responding appropriately to after-hours guest issues or incidents.
• Conducting routine floor checks and monitoring alarms, fire panels and other building systems.
• Working closely with onsite security and escalating security, maintenance or safety concerns as required.
• Preparing clear handovers for Front Office, Housekeeping, Maintenance and management.
• Providing other operational support as required by the Front Office Manager or Hotel Operations Manager.

About You:

To succeed in this role, you will ideally bring:

• Previous experience in hotel Front Office, Night Audit or a similar hospitality role.
• Strong numerical skills and attention to detail, particularly when completing financial reconciliations.
• Confidence working independently during overnight operations.
• A professional, calm and guest-focused approach.
• Good communication, problem-solving and incident-management skills.
• Strong organisational skills and the ability to prepare accurate reports and handovers.
• Experience using RMSor a similar hotel property management system would be highly regarded.
• The ability to work overnight shifts, particularly Wednesday toSaturday nights, with flexibility based on operational requirements.